Kristen Adelung
Conway,SC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
11
11
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Conway, SC
03.2019 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Determined consumer needs to provide products and services appealing to larger market.
- Implemented CRM tools to improve tracking of leads, client interactions, and overall sales management processes within the organization.
- Managed a team of sales representatives to achieve monthly and quarterly sales targets.
- Held sales coaching sessions.
- Boosted sales performance by developing and implementing effective sales strategies.
Service and Support Manager
Lowes Home Improvment
08.2017 - 03.2019
- Monitored employee and customer interactions to assess quality of service.
- Managed daily operations to ensure smooth functioning of the support department.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Prepared employee schedules for maximum coverage during key hours.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Complied with company and legal requirements to maintain safe working environment.
- Attached labels to finalized products before shipment.
- Documented freight movement to prevent lost or misplaced items.
- Increased warehouse space utilization by reorganizing storage layout and product placements.
- Contributed to cost reduction efforts through diligent tracking of incoming and outgoing shipments, identifying discrepancies and addressing them promptly.
- Ensured timely deliveries by coordinating with truck drivers, dispatchers, and other team members.
- Streamlined freight flow processes by implementing efficient scheduling and routing systems.
- Managed a team of drivers to ensure timely deliveries, resulting in increased efficiency and higher profits.
- Organized records of vehicles, schedules and completed orders.
- Conducted regular truck maintenance checks, ensuring reliable performance and minimizing downtime.
- Performed routine maintenance checks on warehouse equipment, identifying any necessary repairs or replacements needed for optimal functioning.
- Facilitated smooth returns process, ensuring customer satisfaction throughout the exchange or refund experience.
- Made daily cash deposits to company bank.
- Compiled complex cash flow reports monthly.
- Reduced cashier shortages by conducting thorough investigations into discrepancies and implementing corrective actions as needed.
- Managed assembly team schedules, ensuring adequate staffing levels to meet production deadlines.
Head Cashier
Lowes Home Improvment
09.2015 - 08.2017
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier
Lowes Home Improvment
05.2015 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Crew Team Member
McDonald’s
Baltimore, MD
02.2013 - 05.2015
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Resolved conflict according to company protocols.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Took orders from patrons and input selections into store computer system.
- Presented orders to guests within anticipated service times.
- Explained current promotional information and items to patrons.
- Assisted management with inventory control and stock ordering.
- Assisted patrons in making menu selections.
Education
Some College (No Degree) - General
The Community College of Baltimore County
Dundalk, MDNursing Assistant
Sollers Point Technical School
Baltimore, MD06.2015
High School Diploma -
Sparrows Point High School
Sparrows Point, MD06.2015
Skills
- Strategic Planning
- Business Development
- Operations Management
- Project Management
- Inventory Oversight
- Processes and Procedures
- Complex Problem-Solving
- Goal-Oriented
- Training and Development
- Process Improvement
- Schedule Development
- Inventory Control
- Staff Discipline
- Policy Enforcement
- Training and Mentoring
- Staff Management
- Team Building
- Financial Management
- Negotiation
- Problem Resolution
- Workplace Safety
- Time Management
- Sales Growth
- Employee performance evaluation
- Retail Management
- Staff Hiring and Retention
- Scheduling
- Conflict de-escalation
Timeline
Department Supervisor
Lowes Home Improvment
03.2019 - Current
Service and Support Manager
Lowes Home Improvment
08.2017 - 03.2019
Head Cashier
Lowes Home Improvment
09.2015 - 08.2017
Cashier
Lowes Home Improvment
05.2015 - 09.2015
Crew Team Member
McDonald’s
02.2013 - 05.2015
Some College (No Degree) - General
The Community College of Baltimore County
Nursing Assistant
Sollers Point Technical School
High School Diploma -
Sparrows Point High School