Kristen Beebe
Mason
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
10
10
years of professional experience
Work History
General Manager
Chipotle
Cincinnati
09.2015 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Guided management and supervisory staff to promote smooth operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Tracked monthly sales to generate reports for business development planning.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Supervised employees through planning, assignments, and direction.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered employee discipline through verbal and written warnings.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created schedules and monitored payroll to remain within budget.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Skills
- Budget management
- Operational strategy
- Market analysis
- Employee training
- Inventory control
- Customer service
- Vendor management
- Sales forecasting
- Team building
- Communication skills
- Performance evaluation
- Staff motivation
- Training and coaching
Timeline
General Manager
Chipotle
09.2015 - Current