Dynamic professional with a proven track record in customer service, excelling in customer engagement and multitasking. Demonstrated ability to exceed performance targets through exceptional teamwork, clear communication, and resilience. Skilled in coordinating complex operations and delivering personalized customer service significantly enhancing client care and satisfaction.
Articulated and assessed specific services and treatment plans based on individual patient needs. Assisted providers with patient care, comfort, and medical evaluation prior to treatment. Completed all clinic operations and ensured accuracy for all protocols. Effectively balanced multiple tasks with time-management skills.
Coordinated communication between patients, family members, medical staff, administrative staff, and regulatory agencies. Interviewed patients and / or representatives to identify care-related issues. Referred patients to appropriate healthcare services or resources as needed.
BLS: exp 2025
FEMA IS-100
FEMA IS- 700