Kristen Castro
Los Angeles,CA
Summary
Detail - oriented team player with exceptional Serving and bartending skills. Keeps work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
7
7
years of professional experience
Work History
Bartender
Tend Staffing Agency
09.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails during football events and concerts.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace,
- Contributed to a positive work environment through effective teamwork and communication with coworkers
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Budtender
Medmen
09.2022 - 02.2024
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
Cocktail Server
Parkwest Bicycle Casino & Resort
02.2023 - 09.2023
- Anticipated guest needs and provided proactive service.
- Maintained clean and organized bar area.
- Maintained accuracy and efficiency when processing sales transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
Banquet Server
Rivers Casino & Resort Schenectady
02.2017 - 08.2022
- Provided outstanding guest service, Taking drink and food orders from customers.
- Fostered enjoyable event atmosphere through friendly guest interactions.
- Prepared food items for customers for either table side service or buffet.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Performs pre-busing of tables on continual basis, keeping tables free of dirty dishes and excess clutter..
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Food run dishes to buffet and replenish as needed.
- Executed synchronized meal service simultaneously serving multiple guests.
- Wine service
- Helped decorate functions/tables if theme presented.
- Checked identification of customers to ensure that they are of legal drinking age
- Collected payments from customers / returned change
- Assisted restaurant personnel with maintenance (side work, opening/closing duties) as necessary..
- Monitored dietary restrictions and served guests with special needs
- Maintained flexible work schedule to meet event needs.
Education
Mixology
ABC Bartending School
Venice Blvd10.2022
Future Professional of Cosmetology - Cosmetology
Paul Mitchell The School - Schenectady
Scotia, NY2012
High School Diploma -
MOHONASEN SENIOR HIGH SCHOOL
2011
Skills
- High-Volume Dining
- Menu Memorization/Presentation
- Food Running
- Wine Service
- Tableside Service
- Buffet setup expertise
- Dining area maintenance
- Bartending prowess
- Can carry up to 50lbs
- Bill Computation/Order Accuracy
- Craft Beer Knowledge/Beverage expertise
- ID Verification
- Cash handling/POS system expertise
- Sales Expertise
- Glassware Polishing
- Attending Multiple Customers
Accomplishments
Mixology License CA
RBS Certified
Timeline
Bartender
Tend Staffing Agency
09.2023 - Current
Cocktail Server
Parkwest Bicycle Casino & Resort
02.2023 - 09.2023
Budtender
Medmen
09.2022 - 02.2024
Banquet Server
Rivers Casino & Resort Schenectady
02.2017 - 08.2022
Mixology
ABC Bartending School
Future Professional of Cosmetology - Cosmetology
Paul Mitchell The School - Schenectady
High School Diploma -
MOHONASEN SENIOR HIGH SCHOOL
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