Kristen Goodman
Baltimore,MD
Summary
Dynamic Administrative Manager with a proven track record at G-Wisz It's Tax Time, excelling in resource allocation and data integrity. Adept at multitasking and delivering exceptional customer service, I enhance team efficiency and maintain high standards in fast-paced environments. Proficient in Microsoft Word, I ensure seamless operations and a friendly demeanor.
Patient Tutor offers many years of comprehensive experience teaching diverse students how to learn and retain information, for improved test scores and academic success. Focused on giving students confidence to improve performance. Collaborative and decisive leader with outstanding multitasking and mentoring abilities.
Overview
17
17
years of professional experience
Work History
Administrative Manager
G-Wisz It's Tax Time
01.2023 - Current
- Filing
- Assisting with the Workflow Scheduling
- Updating the databases and KPls for our teams
- Allocate available resources to enable successful task performance.
- Ensure filing systems are maintained and current.
- Ensure security, integrity, and confidentiality of data.
- Manage office policies and procedures.
- Organize orientation and training of new staff members.
Medical Insurance Biller
Comfort Care Medical Equipment
Baltimore, MD
12.2024 - 06.2025
- Processed medical insurance claims for various healthcare services.
- Verified patient information and insurance coverage details accurately.
- Communicated with insurance companies to resolve billing discrepancies.
- Reviewed and corrected claim denials for timely resubmission.
- Utilized billing software to track and manage claim statuses efficiently.
- Filed and submitted insurance claims.
Hostess/To-Go/Server
Chili's
04.2019 - 07.2020
- Kept front of restaurant neat and orderly
- Scheduled all reservations and planned seating arrangements for lunch and dinner service
- Performed all dining room prep work and break down at the end of each shift.
- Assisted in setting up private events and larger special events
- Making sure guest that were waiting for seating were happy and comfortable
- Inspected and maintained dining room serving stations for neatness and cleanliness
- Prepped and packed to go orders
- Handled register for cash and credit card payments for to go orders
- Served customers in a professional and timely manner.
Energy Auditor
Home Energy Loss Professionals
05.2011 - 03.2019
- Perform a home energy audit, conducting a blower door test that uses the combination of pressure and airflow measurements to determine a home's air leakage.
- Thermographic camera testing using infrared images to assess the effectiveness of the home's insulation.
- Combustion and safety testing to detect carbon monoxide and natural gas leaks
- Verification of adequate ventilation, which is critical to reducing indoor air pollutants, moisture and odors in the home
- Reporting and analysis through Beacon software
- Assisting with closing home performance sales
Tutor
American Kenpo Karate
Dundalk, Maryland
09.2008 - 07.2011
- Supervised children during playtime and meal periods to ensure safety.
- Assisted with developmentally appropriate activities promoting learning and growth.
- Maintained a clean and organized classroom environment for optimal learning.
- Supervised children's daily activities and ensured safety protocols were followed.
- Enforced rules related to safety and behavior expectations during aftercare hours.
- Monitored student progress through assessments and provided constructive feedback.
- Created a supportive learning environment that encouraged student participation and confidence.
Education
High School Diploma -
Dundalk High School
06.2009
Skills
- Customer service
- Multitasking
- Professionalism
- Efficiency
- Adaptability
- High-stress environments
- Microsoft Word
References
References available upon request.
Timeline
Medical Insurance Biller
Comfort Care Medical Equipment
12.2024 - 06.2025
Administrative Manager
G-Wisz It's Tax Time
01.2023 - Current
Hostess/To-Go/Server
Chili's
04.2019 - 07.2020
Energy Auditor
Home Energy Loss Professionals
05.2011 - 03.2019
Tutor
American Kenpo Karate
09.2008 - 07.2011
High School Diploma -
Dundalk High School