Kristen Greene
Ashland,KY
Summary
Passionate student determined to help people thrive in individual and community settings. Hardworking and enthusiastic with innovative problem-solving and listening skills.
Overview
11
11
years of professional experience
Work History
Customer Engagement Leader
Petsmart
Ashland, KY
03.2021 - Current
- Maintained a keen eye on industry trends to ensure continued relevance of our customer engagement strategies and tactics.
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Contributed to a positive workplace culture by fostering open communication, offering constructive feedback, and celebrating team successes.
- Enhanced store appearance and customer experience by maintaining clean, organized, and visually appealing displays.
- Provided personalized service to customers by recommending products tailored to their individual pet''s needs, leading to increased customer loyalty.
- Maintained a clean and inviting store environment for customers by performing daily cleaning tasks and restocking shelves as needed.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
- Supported animal health by administering medications per veterinarian instructions and maintaining detailed records of treatments given.
- Handled cash register transactions accurately, ensuring prompt service during busy times at the checkout counter.
- Reduced shrinkage rates by conducting regular inventory audits within the store.
Omni Associate
Jcpennys
Ashland, KY
06.2018 - 06.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Issued merchandise returns
- Responsible for collecting and packing online orders.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
General Laborer
Smithfield
Grayson, KY
09.2014 - 09.2015
- Different duties involved with packaging ham.
- Bagging the ham before going through a machine that seals the bag.
- Checking hams to ensure there are no spots on the bottom, after being split in half.
- Bagging hams in a mylar bag then putting in a netted bag.
- Weighing the ham and sticking the pre-priced sticker on the tag
Cashier
Walmart
Cañon City, CO
11.2013 - 08.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelors - Social Work
Morehead State University
Morehead, KYCriminal Justice
Ashland Community And Technical College
Ashland, KYDiploma -
East Carter County High School
Grayson, KY2011
Skills
- Team Leadership
- Customer Service
- Problem-Solving
- Cash Handling
- Customer Engagement
- Reliability and punctuality
- Store Opening and Closing
- Compassionate
- Efficient under pressure
- Self-awareness
- Cooperative
Timeline
Customer Engagement Leader
Petsmart
03.2021 - Current
Omni Associate
Jcpennys
06.2018 - 06.2021
General Laborer
Smithfield
09.2014 - 09.2015
Cashier
Walmart
11.2013 - 08.2014
Bachelors - Social Work
Morehead State University
Criminal Justice
Ashland Community And Technical College
Diploma -
East Carter County High School