Kristen Hudak
Rockford,IL
Summary
Operations leader with a background in team leadership, program management, and process improvement across multi-site settings. Brings hands-on experience in staff coaching, budget tracking, compliance, and cross-functional coordination to strengthen service delivery, support retention, and keep daily operations running smoothly.
Overview
17
17
years of professional experience
Work History
Area Director
Mosaic
Rockford, Illinois
07.2025 - 09.2026
- Directed day-to-day operations to support stronger team performance across multiple locations.
- Worked with cross-functional teams to improve operations across regions.
- Partnered with stakeholders to keep operations running smoothly and maintain partnerships.
- Worked with clinical and operations teams to maintain safe residential supports.
- Managed staffing schedules and assisted with recruitment, onboarding, and training.
- Reviewed budget activity to keep spending aligned with financial targets.
- Worked with families, guardians, and county partners on service planning.
- Directed Mosaic community service operations across multiple service sites.
- Monitored compliance with state regulations, agency policies, and safety standards.
- Collaborated with senior leadership to develop long-term plans for growth in the area.
- Coordinated staffing schedules, coverage needs, and employee onboarding activities.
Associate Director
Mosaic
Rockford, Illinois
09.2022 - 07.2025
- Foster relationships with coworkers to enhance morale and support retention.
- Cultivate customer relations by resolving issues swiftly and implementing corrective actions.
- Adhered to industry regulations by implementing necessary compliance measures. while adjusting to legislative changes and best practices.
- Review employee performance and provide constructive feedback to strengthen skills.
- Set performance goals for employees and give guidance on steps for reaching those milestones.
- Review referral information and support all parts of the admission process.
- Ensured safety of all individuals during service delivery through proactive measures. and well during service delivery.
- Encourage continuous improvement by enabling staff to share ideas and providing resources for professional development.
- Build relationships with key industry partners to create opportunities for growth and collaboration.
Director of Rehabilitation
Bridgeway
Loves Park, Illinois
11.2018 - 09.2022
- Trained and supported staff in vocational training and community employment departments to enhance service delivery.
- Collaborated with consumers, families, and support agencies to develop tailored plans addressing consumer needs.
- Organized staffing levels and scheduled consumer caseloads to ensure adequate service coverage.
- Built programs matched to consumer needs to support the highest feasible level of success.
- Completed billing for attendance accurately and on time.
- Improved staff retention through training, mentorship, and performance review process.
- Held regular staff performance reviews, provided constructive feedback, and set clear expectations for improvement.
Qualified Intellectual Disabilities Professional
Bridgeway
Loves Park, Illinois
11.2014 - 11.2018
- Handled crisis situations calmly and effectively, de-escalating tense moments while keeping consumer safety first.
- Built strong relationships with community partners to strengthen referral networks and expand patient access to mental health resources.
- Ensured compliance with industry regulations by closely monitoring facility policies and procedures.
- Streamlined day-to-day operations through effective collaboration with team members.
- Balanced multiple projects through strong organizational and time management skills, ensuring timely completion of tasks.
Qualified Intellectual Disabilities Professional
Milestone
Rockford, Illinois
11.2009 - 06.2014
- Cultivated client relationships that fostered trust and enhanced communication during sessions.
- Worked with interdisciplinary teams to deliver complete care for clients across settings.
- Facilitated collaboration among diverse team members, advancing an inclusive workplace culture that recognized individual strengths.
- Responded quickly to urgent situations and helped lower crisis incidents.
- Analyzed program performance using data-driven methods to inform continuous improvements.
Education
Bachelor of Arts - Social Work
Augustana College
Rock Island, IL05-1991
Skills
- Operations management
- Financial oversight
- Regulatory compliance
- Process improvement
- Stakeholder engagement
- Team coordination
- Crisis intervention
- Task delegation
- Decision-making
- Employee development
- Relationship building
- Presentation skills
Timeline
Area Director
Mosaic
07.2025 - 09.2026
Associate Director
Mosaic
09.2022 - 07.2025
Director of Rehabilitation
Bridgeway
11.2018 - 09.2022
Qualified Intellectual Disabilities Professional
Bridgeway
11.2014 - 11.2018
Qualified Intellectual Disabilities Professional
Milestone
11.2009 - 06.2014
Bachelor of Arts - Social Work
Augustana College