Kristen Hull
Wood Dale,IL
Summary
A dedicated and reliable leader with vast customer service experience. Adept in organizing and planning, building and leading strong teams, and in business operations. Demonstrated skill in cultivating positive relationships, improving store operations, and exceeding sales goals. Enjoys utilizing creativity where able and is enthusiastic about fostering welcoming environments where others can flourish. Looking for an opportunity to enhance current skills and grow new ones.
Overview
22
22
years of professional experience
Work History
District Manager
Spirit Halloween LLC
Schaumburg, Illinois
07.2023 - 11.2023
- Managed store operations across multiple locations.
- Trained and developed management teams on company policies and procedures.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Oversaw inventory management, ensuring timely restocking of merchandise.
- Implemented visual merchandising strategies to enhance store presentation.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Seasonal Retail Store Manager
Spirit Halloween LLC
Schaumburg, IL
07.2017 - 11.2022
- Set up store, built fixtures, and merchandised product at the start each season.
- Screened, hired, and on-boarded 20+ employees each season.
- Built and maintained strong working relationships with team members.
- Exceeded sales goal by $150k in first year, and surpassed sales goals each year after.
- Coached and mentored employees by offering constructive feedback and taking interest in their career growth.
- Managed daily operations by completing inventory control, merchandising and cashier tasks.
- Increased store sales by cross-selling complementary items.
- Organized and updated schedules to optimize coverage for expected demands.
- Created an environment where employees were valued, respected, and could be themselves.
Painter
ProVision-Rek Crew
Crystal Lake, IL
01.2010 - 07.2020
- Received work orders from supervisors and clients to determine extent of work, materials needed and other job requirements.
- Assessed area and performed proper prep work at the start of each job.
- Primed and cleaned trim, walls and ceilings to prepare for painting tasks.
- Painted walls and other surfaces using traditional and sprayer methods.
- Worked efficiently to complete jobs within required timeframes.
- Cleaned and properly stored paint equipment and supplies at end of each workday.
Extended School Director/Recreation Supervisor
Wood Dale Park District
Wood Dale , IL
06.2001 - 12.2009
- Ran before and after-school programs and summer camp program.
- Recruited, hired and trained department employees.
- Established and followed budget guidelines for program development and resources.
- Implemented and supervised a wide variety of fun and fitness-driven activities for children aged 5 to 16.
- Built relationships with both staff members and students to support program success.
- Initiated creative ideas to keep recreation programs entertaining.
- Mentored staff and students in safety procedures and protocols to prevent accidents and injuries.
- Alleviated issues which arose between students to maintain positive, fun environment.
- Facilitated group activities, promoting teamwork and social interaction among participants.
Education
Fenton High School
Bensenville, ILSkills
- Team leadership
- Customer service
- Coaching and mentoring
- Operations management
- Creativity
- Relationship building
- Planning and organizing
- Problem-solving
- Decision making
Timeline
District Manager
Spirit Halloween LLC
07.2023 - 11.2023
Seasonal Retail Store Manager
Spirit Halloween LLC
07.2017 - 11.2022
Painter
ProVision-Rek Crew
01.2010 - 07.2020
Extended School Director/Recreation Supervisor
Wood Dale Park District
06.2001 - 12.2009
Fenton High School