Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Massung

Clayton,NC

Summary

Goal-oriented Sales Development Representative committed to creating trusting relationships with customers to generate leads and drive sales. Creative and flexible professional with 1 year of experience. Proficient in Salesforce and Outreach. Polished in creating new sales and outreach opportunities and deflecting objections.

Overview

16
16
years of professional experience

Work History

Sales Development Representative

Brightwheel
08.2021 - Current
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Utilized Salesforce and Outreach to manage sensitive client information and update existing and new client profiles.
  • Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
  • Worked independently with minimal supervision.
  • Set and achieved company defined sales goals.

Assistant Director

The Goddard School For Early Childhood Development
06.2018 - 07.2021
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Trained and mentored new employees on industry practices and business operations.
  • Worked with team leaders to arrange schedules based on production requirements and available resources.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Reviewed curriculum to evaluate success and recommend and implement changes.

Preschool Teacher

Chesterbrook Academy
08.2009 - 08.2017
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Security Forces Member

United States Air Force, USAF
07.2003 - 07.2007
  • Patrolled Nuclear Missile sites to monitor status and safety of premises.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Maintained confidentiality of special reports and collected data.
  • Protected nuclear and conventional weapons systems.


Education

Associate of Arts - Criminal Justice

USAF Community College
Montgomery, AL

Master of Arts - Special Education

American Military University
Charles Town, WV
01.2012

Bachelor of Arts - Child Development

American Military University
Charles Town, WV
02.2009

Skills

  • Sales Process Management
  • Converting Leads
  • Lead Qualification
  • Staff Meetings
  • Customer Service and Assistance
  • Customer Experience
  • Administrative Support
  • Customer Accounts Management

Timeline

Sales Development Representative

Brightwheel
08.2021 - Current

Assistant Director

The Goddard School For Early Childhood Development
06.2018 - 07.2021

Preschool Teacher

Chesterbrook Academy
08.2009 - 08.2017

Security Forces Member

United States Air Force, USAF
07.2003 - 07.2007

Associate of Arts - Criminal Justice

USAF Community College

Master of Arts - Special Education

American Military University

Bachelor of Arts - Child Development

American Military University

Similar Profiles

CREATE PROFILE
Kristen Massung