KRISTEN PIKSRYS
Oak Forest,IL
Summary
High-performing Customer Service Representative offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships. Dedicated to achieving customer satisfaction as well as meeting or exceeding company expectations. Able to meet deadlines and complete tasks, accurately and efficiently. Strong work ethic, professional demeanor and great initiative.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
YA Dispatch LLC
09.2014 - 06.2024
- Cashier/ Accounting
- Processed financial documents including contracts, expense reports and invoices
- Tracked and submitted employee time sheets to accounting department for payroll processing
- Verify and review forms and reports for compliance with company regulations and procedures
- Enter and track information into appropriate computer programs
- Assisted with administrative tasks, including filing, answering phones
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative/Biller
Capitol Trucking
08.2022 - 01.2023
- Receive delivery orders via email and accurately enter into system
- Familiar with EDI transmissions and it’s various updates
- Tracing steamship line equipment on the railroad websites
- Scheduling container deliveries with customers via email and phone
- Working with intermodal dispatchers to determine availability for same day/next day deliveries
- Ability to handle a high volume of emails and respond timely
- Complete daily excel spreadsheets or email recaps with customer updates and distribute timely
- Capable of handling multiple tasks at once and prioritize workload
- Professional, prepared and knowledgeable on customer conference calls or visits
- Understands the importance of working as a team with other CSR’s and dispatchers
Customer Service Representative
Forward Air Intermodal
10.2020 - 08.2022
- Receive delivery orders via email and accurately enter into system
- Familiar with EDI transmissions and it’s various updates
- Tracing steamship line equipment on the railroad websites
- Scheduling container deliveries with customers via email and phone
- Working with intermodal dispatchers to determine availability for same day/next day deliveries
- Ability to handle a high volume of emails and respond timely
- Complete daily excel spreadsheets or email recaps with customer updates and distribute timely
- Capable of handling multiple tasks at once and prioritize workload
- Professional, prepared and knowledgeable on customer conference calls or visits
- Understands the importance of working as a team with other CSR’s and dispatchers
Education
High School Diploma -
Carl Sandburg
Orland Park, ILDeVry University
Skills
- Strong problem solver
- Recordkeeping and bookkeeping
- QuickBooks expert
- Human resources best practices
- Multitasking and prioritization
- Customer service orientation
- Data Entry
- Computer Skills
- Office Administration
Timeline
Customer Service Representative/Biller
Capitol Trucking
08.2022 - 01.2023
Customer Service Representative
Forward Air Intermodal
10.2020 - 08.2022
Administrative Assistant
YA Dispatch LLC
09.2014 - 06.2024
High School Diploma -
Carl Sandburg
DeVry University
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