Kristen Titeca
Roseville,CA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Property Manager
Home River Group
2023.09 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
Acquisition Specialist
Landmark Dividend
2022.01 - 2023.09
- Achieved successful outcomes in negotiations with vendors by employing strong analytical skills and persuasive communication techniques.
- Implemented effective risk management strategies to mitigate potential challenges throughout the acquisition lifecycle.
- Coordinated acquisition-related training programs for staff members, enhancing overall knowledge of procurement best practices within the organization.
- Contributed significantly towards company-wide cost savings initiatives by optimizing supplier selection processes.
- Negotiated contracts with suppliers, achieving significant cost reductions and improved delivery timelines.
- Developed comprehensive acquisition plans to support organizational growth and strategic objectives.
- Monitored contract performance against established metrics, identifying areas for improvement and initiating corrective actions as needed.
- Reviewed requests for payments under performance-based payment clause.
- Tracked and monitored progress on delivery orders or contracts.
- Established robust supplier communication channels to facilitate transparent discussions on project progress and resolve issues promptly.
- Improved vendor relationships, resulting in more favorable contract terms and cost savings.
- Facilitated the seamless integration of newly acquired resources into existing operations, ensuring minimal disruption to ongoing projects and workflows.
- Leveraged data-driven insights to optimize acquisition processes further, enhancing efficiency across all stages of the procurement lifecycle.
- Maintained organized file management system to promote accessibility.
- Oversaw contractor performance to encourage compliance with contractual standards.
- Performed program management review and surveillance activities.
- Documented acquisition valuations and earnings accretion and dilution models for public and private companies.
- Conducted market research to identify potential suppliers and assess their capabilities for meeting project requirements.
- Managed complex acquisitions projects from inception through completion, ensuring timely execution within budget constraints.
- Conducted research, identifying potential vendors and better pricing options.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Developed and implemented strategies to reduce operational costs.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Worked with departments to find new and better items to fulfill diverse needs.
Property Manager
Windsor Communities
2018.01 - 2021.01
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Planned special events such as lotteries, dedications and project tours.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated professional networks by engaging in professional, industry and government organizations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Community Manager
FPI Management
2011.01 - 2018.01
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Managed community within established cost constraints.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Increased membership retention rates by developing targeted campaigns aimed at re-engaging inactive users.
- Championed diversity and inclusion efforts within the online community by creating safe spaces for open conversation and actively addressing any instances of discrimination or harassment.
- Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Fielded inquiries from current and potential community members about property and community offerings.
- Created policies and procedures for successful community management.
- Created valuable resources such as blog posts, whitepapers, webinars, and podcasts to educate community members on industry trends and best practices.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Implemented property management systems to support community and expertly handle diverse needs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Evaluated property conditions and recommended improvements.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Enhanced online community engagement by creating and implementing tailored content strategies.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
Education
Associate of Arts - Criminal Justice
Heald College
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Valid CA driver's license
- Business Administration
- Property accountability
- Compliance Monitoring
- Sales and Marketing
- Dispute Handling
- Market Tracking
- Financing Coordination
- Tracking operating expenses
- Maintenance Oversight
- Affordable housing programs knowledge
- Violation Resolution
- Employee Motivation and Guidance
- Performance Assessment
- Operations Management
- Yardi
- CRM
Certification
- CA Real Estate License - #02073347
Timeline
Property Manager
Home River Group
2023.09 - Current
Acquisition Specialist
Landmark Dividend
2022.01 - 2023.09
Property Manager
Windsor Communities
2018.01 - 2021.01
Community Manager
FPI Management
2011.01 - 2018.01
Associate of Arts - Criminal Justice
Heald College