KRISTEN TOMS
Lexington,KY
Summary
Self-motivated leader with 16+ years of specialty brand retail experience. I am motivated to drive top line sales in a fast paced retail environment while maintaining operational tasks. I have a passion for investing in people and challenging them to be the best they can be both professionally and personally. I have a strong passion for the customer experience and training and developing a team to drive an exceptional in store experience.
Overview
13
13
years of professional experience
Work History
Store Manager
Express
11.2016 - Current
- Responsible for all aspects of managing multiple retail locations including but not limited to: Sales, service, organization, recruiting and staffing, inventory control, development of teams, customer experience, profitable growth through KPI's
- Onboarded and trained new Store managers across 3 districts.
- Led a team of 30+ associates across 5 locations in KY, TN, OH and created effective weekly and monthly schedules for all employees in these locations.
- Led district with loyalty initiatives and created action plans for district on how to drive loyalty across all stores
- Top SM in company Dec 2019.
- Updated store merchandising monthly to drive top line sales through appealing visual standards and merchandising.
- Led omni channel experience to help further company growth through Ship from store and buy online pickup in store.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Beauty Manager
Sephora Inside JCP
09.2015 - 11.2016
- Recruit, interview, and train a team of 15+ associates
- Manage the client service, people development, merchandising, and operational functions of the store
- Ensure the adherence to the concepts and culture of Sephora, while ensuring maximum profitability and compliance with company objectives and policies
- Drive business results by maximizing daily sales plans while controlling expenses and leading through floor leadership, continuous coaching, and personal leadership.
Co-Manager
Express
04.2012 - 09.2015
- Recruit, interview and train associates for both Lexington stores
- Plan and execute floorsets with flawless execution
- Focus on brand customer loyalty
- Driven to deliver an exceptional customer experience which resulted in substantial growth year over year
- Create a fun and rewarding team atmosphere for all associates and management team.
Education
Business Management
University of Kentucky
Lexington, KYAssociates of Science in Business Administration - undefined
Bluegrass Community and Technical College
01.2010
Skills
- Team Development
- Payroll Management
- Talent Recruitment and training
- Loss Prevention
- Customer Service Management
- Retail Inventory Management
- Store Merchandising
- Managing multiple store locations
- Coaching and Mentoring
- Profit and Loss Management
Timeline
Store Manager
Express
11.2016 - Current
Beauty Manager
Sephora Inside JCP
09.2015 - 11.2016
Co-Manager
Express
04.2012 - 09.2015
Business Management
University of Kentucky
Associates of Science in Business Administration - undefined
Bluegrass Community and Technical College
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