KRISTEN UKER
Forest City,IA
Summary
Detail-oriented professional with strong communication and project management skills, adept at multitasking in fast-paced environments. Experienced in customer support and conflict resolution, consistently enhancing customer satisfaction through proactive problem-solving and relationship management.
Overview
12
12
years of professional experience
Work History
Account Coordinator
HealthCheck360
Remote
07.2018 - Current
- Resolve customer inquiries through various communication channels, ensuring timely and effective assistance.
- Manage escalated customer issues, ensuring timely resolutions while maintaining high service quality.
- Train new staff on company policies and customer service techniques, fostering a knowledgeable workforce.
- Lead process improvement initiatives to enhance efficiency in contract approval workflows.
- Ensure timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Update CRM with account information to maintain concise, clear records.
- Collaborate with departments to resolve discrepancies in invoicing and billing.
Child Care Consultant and Respite Coordinator
Child Care Resource & Referral
Dubuque, IA
09.2016 - 06.2018
- Provided on site consultation and technical assistance to child care providers and developed and executed a business plan for the Respite program.
- Collaborated with community organizations to expand resources available for families in need.
- Evaluated childcare facilities, providing actionable feedback to ensure adherence to best practices.
Child Care Provider
University of Dubuque Child Care Center
Dubuque, IA
01.2016 - 09.2016
- Affectionately care for children of all ages.
- Offered detailed daily reports that outlined each child’s day.
- Enforced safety procedures in accordance with facility policies and government regulations.
Preschool Teacher
St. Pius X Early Learning Center
Cedar Rapids, IA
10.2014 - 12.2015
- Provide a safe environment for children to play and learn.
- Communicate with the parents and staff about the children’s development.
- Create lesson plans and implement new ideas in the classroom.
Education
Bachelor of Arts - Human Services and Psychology
Buena Vista University
Storm Lake, IA01-2015
Skills
- Customer service
- Detail-oriented organization
- Effective phone and email communication
- Efficient data input
- Experienced with Microsoft Office applications
- File/records maintenance
Timeline
Account Coordinator
HealthCheck360
07.2018 - Current
Child Care Consultant and Respite Coordinator
Child Care Resource & Referral
09.2016 - 06.2018
Child Care Provider
University of Dubuque Child Care Center
01.2016 - 09.2016
Preschool Teacher
St. Pius X Early Learning Center
10.2014 - 12.2015
Bachelor of Arts - Human Services and Psychology
Buena Vista University