Kristianna Sheaffer

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Proofread content for typo-free emails and documentation.
• Managed database systems containing customer contact information.
• Handled confidential documents in an organized fashion according to established protocol.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Compiled data from various sources into organized reports for review by management team.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Answered questions from customers regarding products and services offered by the company.
• Processed invoices for payment using accounting software applications.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Assisted integration of internal and external data tools and products, maintaining stability, and performance across systems.
• Integrated external APIs with internal systems for improved analytics capabilities.

• Supervise overall operations of the store while training and education employees on sales procedures
• Intergraded a procedure for employees to follow during customer interactions for feedback and resolution of complaints in a timely, friendly, and professional manner
• Succeeded in creating an excellent customer experience though my team leadership and relationship - building skills
• Stocked, replenished and organized inventory to keep store merchandise fresh.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Provided hands on support to lead supervisor in the collection, processing and reporting of Operation Clearwater.

• Conducted field monitoring tests of local rivers
• Preformed real-time water quality monitoring with YSI Multiparameter Meter to analyze dissolved oxygen, temperature, salinity, conductivity, pH, and clarity
• Analyzed and purified samples according to EPA 1600 Standard Method
• Preformed incubation and examination to determine clonal growtenterococcicocci
• Collected, analyzed and reported statical analyses based on sampling and data analysis protocols for Mid- Atlantic tidal
• Fulfilled general day to day lab operations including acid washing, autoclave, plating, incubation, and scale calibration