Kristin Espinoza
New Braunfels,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills and a talent for effectively addressing concerns. Dedicated to improving customer satisfaction and driving positive outcomes. Resourceful professional in management operations known for high productivity and efficient task completion. Specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
The Home Depot Inc
San Antonio , TX
08.2015 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
Assistant Manager Training - Leadership Development
Home Depot University
Atlanta, GA06-2018
High School Diploma -
Canyon High School
New Braunfels, TX05-2000
Skills
- Customer Relations
- Customer Service and Engagement
- Problem-Solving
- Work Planning and Prioritization
- Team Management
- Team Building and Leadership
- Staff Scheduling
Affiliations
- Team Depot Captain
- Employee Committee
- Mentorship
Accomplishments
- Women in Leadership
- Assistant Store Manager Assimilation Coach
- Quarterly Recognition on Customer Excellence
- Quarterly Recognition in Sales Excellence
Timeline
Assistant Store Manager
The Home Depot Inc
08.2015 - Current
Assistant Manager Training - Leadership Development
Home Depot University
High School Diploma -
Canyon High School
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