Kristin LeGrand
Buffalo,NY
Summary
Customer support and sales professional focused on improving customer satisfaction and increasing revenue. Skilled in coaching team members and managing day-to-day operations to maintain efficient workflows. Strong product knowledge applied to create sales opportunities and improve customer outcomes.
Overview
3
3
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
Buffalo, New York
09.2025 - Current
- Managed daily workflow and staff scheduling to ensure adequate coverage and meeting operational demands.
- Coordinated operations planning and execution of company initiatives with general manager to align team objectives.
- Shared product, promotion, and pricing information with customers to increase sales opportunities.
Guest Advocate
Target
Buffalo, New York
11.2025 - 01.2026
- Promoted a high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted walk-in and phone guests to identify interests and needs for tailored service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Sales Associate
Khols
11.2023 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Resolved customer complaints professionally, strengthening brand trust and fostering long-term client relationships.
- Showcased strong communication skills with customers and colleagues, contributing to a positive work environment.
Assistant City Clerk
City Of Buffalo
06.2023 - 09.2023
- Organized and maintained records of official proceedings for City Council, enhancing accessibility and transparency of municipal activities.
- Assisted in preparing agendas, minutes, and reports for City Council meetings, contributing to efficient documentation and governance.
- Reviewed and processed applications for permits, licenses, and documents, ensuring compliance with city ordinances and facilitating timely approvals.
Education
Bachelor of Science - Business Administration And Management
Canisius University
Buffalo, NY05-2029
Skills
- Customer support
- Sales techniques
- Customer needs assessment
- Product presentation
- Cash handling
- Staff management
- Microsoft Office proficiency
- Problem-solving abilities
- Research and analysis skills
- Active listening skills
- Interpersonal skills
- Professional correspondence
Timeline
Guest Advocate
Target
11.2025 - 01.2026
Shift Leader
Tropical Smoothie Cafe
09.2025 - Current
Sales Associate
Khols
11.2023 - 01.2024
Assistant City Clerk
City Of Buffalo
06.2023 - 09.2023
Bachelor of Science - Business Administration And Management
Canisius University