Kristin Osentowski
Choctaw
Summary
Highly committed and ambitious Administrative Specialist with over 12 years of experience in the public safety industry. Competent in constructing and presenting training materials for employee knowledge and development. Solid work ethic with tremendous decision-making and critical thinking skills. Enjoys working under pressure and completing tasks in an organized and timely manner. Team player with open and constructive communication skills to build solid relationships in the workplace. Motivated and professional mentality. Works well under high-stress situations and maintains a professional working relationship with coworkers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Oklahoma City Police Department
11.2023 - Current
- Oversees the 911 Communications Quality Assurance Program.
- Completes daily, weekly, and monthly evaluations and reports on all employees.
- Research complaints and perform call reviews.
- Identifies trends and patterns within the unit to make improvements and creates training materials.
- Pulls data and reports to improve overall performance.
- Provides training to all employees and performs presentations for citizens, city employees, and upper management.
911 Communications Training Analyst
Oklahoma City Police Department
01.2022 - 11.2023
- Manages 911 Communications training program. Creates, maintains, and implements in-service training and continued education for the unit. Ensures policies and procedures are translated accurately and thoroughly into training materials. Completes monthly and yearly reports, memos, and evaluations for unit tracking and trainees' performance using software such as CAD, Vesta, Media Works, Microsoft Word, PowerPoint, Excel, and Microsoft Teams. Knowledge of organizational, managerial, and administrative concepts, principles, and best practices. Experience researching operational matters and activities, including making written and verbal recommendations to improve organization programs. Ability to perform special projects, monitor goals and objectives, exchanging information, and performs general administrative tasks. Assists with continuous hiring and retention goals and highly involved in interview processes and procedures. Attends hiring events, teaches at recruit academies and cadet programs, along with providing tours of the 911 Communications facility.
911 Dispatcher
02.2013 - 01.2022
- Processed 911 and non-emergency calls under high-stress situations, ensuring the safety of the public and first responders. Competent with software such as CAD, Vesta, Microsoft Word, Outlook, Excel, and PowerPoint. Utilized essential multi-tasking skills in a timely and effective manner. Served as a Communications training officer, tactical dispatcher, and acting supervisor. Helped create scenario-based training and other materials for trainee progression. Monitored staffing levels, processed complaints, and managed several employees at a time. Created daily lineups and updated monthly schedules. Competency completing emails, material release forms, and ping locations. Experience relocating to the RMMACC and dealing with severe weather and 911 down protocols and procedures. Coordinated One Call pages related to significant incidents. Various certifications with the City of Oklahoma City, FEMA, ERAP, Homeland Security, OK-First, APCO, ICSIF, CISM, CIT International, and ACOG.
Education
Bachelor's in Psychology - Mental Health
Southern New Hampshire University
12.2025
High School Diploma - undefined
Tippecanoe Valley High School
06.2004
Skills
- Calendar maintenance and docketing
- Video conference preparation
- Meeting planning
- Analysis reports
- Data retrieval
Certification
Lifesaving Award-2022 Oklahoma City Police Department Banquet
Meritorious Service Award-2025 Oklahoma City Police Department Banquet
Timeline
Administrative Specialist
Oklahoma City Police Department
11.2023 - Current
911 Communications Training Analyst
Oklahoma City Police Department
01.2022 - 11.2023
911 Dispatcher
02.2013 - 01.2022
High School Diploma - undefined
Tippecanoe Valley High School
Bachelor's in Psychology - Mental Health
Southern New Hampshire University
CONTACT
- Kristin.osentowski@okc.gov
- 405-420-4104
- PO Box 1021
- Choctaw, OK 73020