Summary
Overview
Work History
Education
Skills
Timeline
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KRISTIN PONCE

Tampa,FL

Summary

Over four years of experience in a medical setting, demonstrating a strong understanding of patient care and effective communication with both patients and staff. Extensive education has equipped me with top-notch skills in patient treatment planning, enabling the provision of exceptional care. Demonstrated ability to remain calm and composed during emergency situations, ensuring the safety and well-being of all involved. Organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Possesses the ability to handle multiple projects simultaneously with a high degree of accuracy, ensuring efficient and effective completion.

Overview

7
7
years of professional experience

Work History

Office Manager

Vivian Medina DDS
06.2020 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Psychometrician

Neuropsychiatric Institute
02.2019 - 06.2020
  • Conduct neuropsychological evaluations such as assessments of intelligence, academic ability, attention, concentration, sensory-motor function, language, learning, and memory
  • Compile and score patient's test results, along with information from teachers and parents, to help psychologist diagnose conditions, and to help assess eligibility for special services
  • Observe patients' performance, and record relevant data to assess diagnosis
  • Schedule appointments and maintain an updated appointment calendar.

Sales Associate

J. Crew
03.2017 - 04.2019
  • Establish or identify prices of goods or services and tabulate bills using calculators, cash registers, or optical price scanners
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Assist with duties in other areas of the store, such as monitoring fitting rooms, bagging, and shipment
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
  • Assist customers by providing information and resolving their complaints.

Education

Master of Science - Counseling

Nova Southeastern University
Clearwater, FL
05.2022

Bachelor of Arts - Psychology

University of South Florida
Tampa, FL
12.2019

Skills

  • Patient Relations
  • Workflow Coordination
  • HIPAA Compliance
  • Office Administration
  • Treatment Planning
  • Teamwork and Collaboration
  • Problem Resolution
  • Decision-Making
  • Team Leadership

Timeline

Office Manager

Vivian Medina DDS
06.2020 - Current

Psychometrician

Neuropsychiatric Institute
02.2019 - 06.2020

Sales Associate

J. Crew
03.2017 - 04.2019

Master of Science - Counseling

Nova Southeastern University

Bachelor of Arts - Psychology

University of South Florida

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KRISTIN PONCE