Kristina Anderson
Monroe
Summary
Experienced in customer service and operational support, demonstrating strong communication and organizational skills. Resolved customer complaints effectively while adhering to safety compliance and inventory management protocols. Maintained cleanliness and organization in work areas, contributing to efficient operations and a positive atmosphere for guests. Proven ability to collaborate with team members to enhance productivity and ensure adherence to state regulations.
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
14
14
years of professional experience
Work History
Crew Member
Shell goco
Monroe
11.2024 - Current
- Resolved customer complaints in a professional manner.
- Educated customers on menu items, product ingredients and nutritional values.
- Informed customers about daily specials in an engaging manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Checked expiration dates on all products before serving them to customers.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Stocked shelves and cases with new or transferred items.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
In Home Health Care
Self
Monroe
01.2011 - 10.2024
- Provided emotional support for clients who are facing difficult life situations.
- Administered injections as needed per physician orders.
- Provided companionship services such as reading books or playing games with the client.
- Ensured safety of patients by using appropriate body mechanics when transferring them from bed to wheelchair or chair.
- Responded promptly to all requests from family members regarding client's health status.
- Coordinated with physicians, nurses and other healthcare professionals to ensure quality patient care.
- Provided daily assistance with bathing, grooming, dressing and mobility needs.
- Prepared meals according to dietary guidelines provided by a nutritionist or dietitian.
- Assisted with light housekeeping tasks including laundry, vacuuming and meal preparation.
- Observed changes in patient behavior or appearance that may indicate a need for further medical attention.
- Performed wound care procedures such as changing dressings or applying topical ointments.
- Monitored vital signs such as blood pressure, temperature and pulse rate.
- Transported clients to doctor appointments and other necessary errands.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Education
GED -
Middletown Adult Education
Middletown06-2009
Skills
- Customer service
- Cash handling
- Menu knowledge
- Safety compliance
- Inventory management
- Communication skills
- Time management
- Team collaboration
- Organizational skills
- Positive attitude
- Store opening and closing
- State regulations
- Cleaning and sanitizing
- Safety
- Basic math
- Reliability and punctuality
- Valid Driver's license
- Willingness to learn
- Inventory restocking
- Cleaning
References
References available upon request.
Timeline
Crew Member
Shell goco
11.2024 - Current
In Home Health Care
Self
01.2011 - 10.2024
GED -
Middletown Adult Education