Kristina Bird
Plano,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I'm organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Night Auditor
Homewood Suite By Hilton Hotels
06.2022 - 01.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Kept accounts in balance and ran daily reports to verify totals.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
Night Auditor
NYLO Hotels
04.2021 - 06.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Lead Bank Teller
Prosperity Bank
03.2022 - 05.2022
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Investigated and promptly resolved issues with patron accounts.
- Received car loan, home loan, and other payments and posted to accounts.
Education
Associate of Applied Science - Banking And Financial Support Services
Collin County Community College District
Plano, TX05.2025
Associate of Applied Science - Paralegal Studies
Peloton College
Dallas, TX08.2017
Skills
- Generating Reports
- Night Audit Reports
- Balancing Transactions
- Problem-Solving
- Clerical Duties
- Teller Support
- Cross-Selling and Upselling
- Product Recommendations
- Night and Safe Deposits
- Cash Handling Accuracy
- Rapid 10-Key Data Entry
- Fraud Detection and Prevention
- Customer Relationship Management
Timeline
Night Auditor
Homewood Suite By Hilton Hotels
06.2022 - 01.2023
Lead Bank Teller
Prosperity Bank
03.2022 - 05.2022
Night Auditor
NYLO Hotels
04.2021 - 06.2022
Associate of Applied Science - Banking And Financial Support Services
Collin County Community College District
Associate of Applied Science - Paralegal Studies
Peloton College
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