Kristina Blair
Houston
Overview
24
24
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Co
Houston
08.2020 - Current
Senior Pharmacy Technician
Walgreens Co
Houston
08.2015 - 10.2020
- Managed medication inventory and ensured accurate stock levels.
- Assisted pharmacists in preparing and dispensing prescriptions.
- Trained new pharmacy technicians on operational procedures.
- Provided excellent customer service to patients and healthcare providers.
- Maintained compliance with safety and regulatory standards.
- Supervised daily pharmacy operations and workflow efficiency.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Processed third-party insurance claims for reimbursement of medications.
- Ensured compliance with state and federal regulations related to pharmacy operations.
- Resolved discrepancies between invoices and purchase orders for pharmacy purchases.
Pharmacy Technician
Walgreens Co
Houston
08.2011 - 10.2016
- Processed prescriptions accurately and efficiently for customer fulfillment.
- Assisted pharmacists in medication preparation and inventory management.
- Provided exceptional customer service and addressed inquiries promptly.
- Handled billing and insurance claims for prescription medications effectively.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
Shift Leader/Inventory Control Supervisor
Walgreens Co
Houston
02.2009 - 02.2010
- Supervised daily operations and ensured compliance with company policies.
- Trained new team members on customer service standards and store procedures.
- Managed inventory levels and coordinated restocking processes effectively.
- Monitored cash register activities for accuracy and adherence to security protocols.
- Collaborated with team members to maintain a clean and organized store environment.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Delegated tasks to employees and monitored activities and task completion.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
SIMS Coordinator
Walgreens Co
Houston
02.2007 - 02.2009
- Coordinated training sessions for staff on SIMS procedures and systems.
- Managed inventory data entry and ensured accuracy in records.
- Assisted in troubleshooting SIMS-related issues.
- Conducted regular stock audits to ensure accuracy and compliance.
- Organized storage areas for optimal space utilization and accessibility.
- Monitored product expiration dates and managed stock rotation efficiently.
- Assisted in developing inventory control policies and procedures.
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
- Investigated discrepancies between physical count and computer records.
- Monitored stock levels to ensure availability of products.
- Organized product displays to enhance customer engagement and visibility.
- Utilized planograms to maximize shelf space and product assortment.
- Trained new team members on merchandising standards and procedures.
- Maintained a clean and organized work environment throughout the day.
- Stocked shelves with new or relocated items according to planogram specifications.
- Adjusted shelves, bins, racks, and temporary displays to match provided plans.
- Ensured that all products were properly priced and labeled correctly in accordance with company standards.
- Implemented best practices for system usage among team members.
- Facilitated communication between departments regarding system updates and changes.
Head Photo Technician
Walgreens Co
Houston
04.2002 - 02.2007
- Managed photo processing workflows and ensured timely completion of customer orders.
- Supervised photo technicians and provided training on equipment usage and safety protocols.
- Coordinated inventory management for photo supplies and maintained stock levels efficiently.
- Implemented new technologies for digital photo processing to streamline operations.
- Organized special events Halloween and Easter community photo sessions.
- Trained staff on proper techniques for handling film negatives and prints.
- Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
- Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
- Operated scanners or related computer equipment to digitize negatives, photographic prints or other images.
- Filled tanks of processing machines with developer, dyes and stop-bath solutions.
- Tagged merchandise, updated signs and built displays for new and promotional products.
- Measured and mixed chemicals to prepare solutions for processing, adhering to formulas.
Medical Assistant
Dr. Richard Nuila-Crouse Ob/Gyn
Houston
06.2006 - 01.2007
- Assisted in patient intake and recorded medical histories accurately.
- Supported physicians during examinations and medical procedures effectively.
- Collected specimens for lab tests and processed them according to protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted back office patient processes to reduce office wait times.
- Changed dressings on wounds to prevent infection and check for healing.
- Prepared examination rooms and ensured proper sterilization of instruments.
Education
Medical Assistant
Remington College
Houston, TX 01.2015 - 06.2015
Dwight D. Eisenhower
Houston, TxSkills
- Inventory management
- Medication dispensing
- Regulatory compliance
- Prescription processing
- Management both pharmacy and regular retail
- Scheduling
- Third-party billing
- Staff training
- Problem solving
- Team collaboration
- Pharmacy operations
- Inventory control
- Immunizations
Certification
- PTCB CPhT since 2011
- TSBP since 2011
- Medical Assisting Degree 2006
- CPR certified since 2020
Languages
Spanish
Limited
Timeline
Pharmacy Operations Manager
Walgreens Co
08.2020 - Current
Senior Pharmacy Technician
Walgreens Co
08.2015 - 10.2020
Medical Assistant
Remington College
01.2015 - 06.2015
Pharmacy Technician
Walgreens Co
08.2011 - 10.2016
Shift Leader/Inventory Control Supervisor
Walgreens Co
02.2009 - 02.2010
SIMS Coordinator
Walgreens Co
02.2007 - 02.2009
Medical Assistant
Dr. Richard Nuila-Crouse Ob/Gyn
06.2006 - 01.2007
Head Photo Technician
Walgreens Co
04.2002 - 02.2007
Dwight D. Eisenhower