KRISTINA DUNCANSON
Victorville,USA
Summary
Medical records technician with 4 years of experience in receiving, routing, filing, and delivering diverse medical documentation. Demonstrates strong organizational skills and attention to detail. Proven ability to manage multiple tasks efficiently in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Records Technician
Shah Orthodontics
Hesperia, CA
01.2022 - Current
- Manage data entry and calls, ensuring efficient operations and patient satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained accurate electronic medical records, ensuring compliance with HIPAA regulations and timely updates for patient care.
- Coordinate cross-departmental tasks, enhancing operational efficiency.
- Uploaded doctor progress notes, patient start paperwork, and re-evaluations of patient treatment into electronic medical records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sales Associate
Zagg Invisibleshield
Rancho Cucamonga, CA
09.2021 - 06.2022
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Library Page
Paul A. Biane Library
Rancho Cucamonga, CA
05.2017 - 12.2021
- Understanding of Dewey Decimal system.
- Assisted patrons in locating library materials, enhancing user experience and fostering a welcoming environment for all visitors.
- Organized library shelves, materials and equipment in alphabetized order, which improved retrieval times and patron satisfaction.
- Trained new staff on circulation protocols, equipping them with essential skills to enhance service quality and operational efficiency.
Education
Diploma - Dental Assisting
American Career College
Ontario, Ontario, CA10-2021
Diploma -
Alta Loma High School
Alta Loma, CA2011
Skills
- Records Management
- Exceptional customer service
- New employee training
- Time Management
- Problem-solving abilities
- Multitasking and organization
- Teamwork and collaboration
- Verbal and written communication
- Chart updating
Certification
- BLS (CPR & AED) at American Heart Association
- Dates: JUN 2025 - JUN 2027
Timeline
Records Technician
Shah Orthodontics
01.2022 - Current
Sales Associate
Zagg Invisibleshield
09.2021 - 06.2022
Library Page
Paul A. Biane Library
05.2017 - 12.2021
Diploma - Dental Assisting
American Career College
Diploma -
Alta Loma High School