Kristina Lance
221 Centennial Ave Hanover,PA
Summary
experienced worker in the areas of nursing and cashier motivated to apply skills to a data entry and keyer, looking to bring skills in customer services,commutative, organizational and computer skills into a new domain. Hard working and organized worker with 5+ years of experience in customer service and medical caregiving.
Overview
7
7
years of professional experience
Work History
Cashier/Customer Service Representative
Weis Markets Inc
11.2016 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Managed over 50 phone calls per day
Medication Technician/Caregiver
North Pines Assisted Living
03.2011 - 11.2016
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored medication storage area to maintain medication security and control.
- Passed medications out to 20 patients per day
Education
High School Diploma -
Susquehannock High School
Glen Rock, PA06.2011
Skills
- conflict Resolution
- Verbal and Written Communication
- costumer service
- Cash Management
- Staff Training
- organizational
- Data preparation and assessments
- inventory
- Documenting Behaviors
- record keeping
- MS office proficient
Timeline
Cashier/Customer Service Representative
Weis Markets Inc
11.2016 - 05.2018
Medication Technician/Caregiver
North Pines Assisted Living
03.2011 - 11.2016
High School Diploma -
Susquehannock High School
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