Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristina Patino

Madera

Summary

Dynamic leader with a proven track record at The Home Depot, enhancing customer satisfaction and fostering employee growth. Skilled in team management and customer engagement, adept at implementing training programs and inventory control systems to boost sales and efficiency. Achieved consistent sales targets at Toys"R"Us, demonstrating exceptional adaptability and time management.

Overview

15
15
years of professional experience

Work History

Specialty Department Supervisor

The Home Depot
07.2013 - Current
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
  • Implemented training programs for new hires, ensuring comprehensive understanding of job duties and expectations.
  • Evaluated installers and vendors based on quality assurance criteria, cultivating reliable partnerships that led to increased sales.
  • Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.
  • Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
  • Implemented inventory control systems to reduce shrinkage and maintain optimal stock levels.

Sales Associate

Toys"R"Us
10.2011 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Recreation Leader

City of Westminster
06.2010 - 01.2015
  • Developed positive and productive relationships with kids, parents and staff.
  • Facilitated team-building exercises among participants to promote cooperation, communication skills development.
  • Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Supervised groups of up to 30 children under age 18from arrival through departure at end of day.

Education

Associate of Arts - Fine Arts

Fullerton College
Fullerton, CA
06-2012

High School Diploma -

Vista Del Lago
Moreno Valley, CA
06-2008

Skills

  • Team management
  • Delegation techniques
  • Training and mentoring
  • Industry trends
  • Goals and performance
  • Customer service
  • Time management
  • Safety and security
  • Adaptability and flexibility
  • Customer engagement

Languages

Spanish
Native or Bilingual

Timeline

Specialty Department Supervisor

The Home Depot
07.2013 - Current

Sales Associate

Toys"R"Us
10.2011 - 01.2015

Recreation Leader

City of Westminster
06.2010 - 01.2015

Associate of Arts - Fine Arts

Fullerton College

High School Diploma -

Vista Del Lago

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Kristina Patino