Kristina Steenberg
Oak Island,NC
Summary
Motivated and dedicated individual with strong multitasking and organizational skills, based in North Carolina. A mother of twins with a proven ability to manage responsibilities efficiently in fast-paced environments. Actively seeking employment opportunities to re-enter the workforce and apply a strong work ethic, adaptability, and a commitment to learning and growth. Skilled in handling high-pressure situations, resolving conflicts, and ensuring smooth operations. Reliable, adaptable, and ready to bring a strong work ethic and hands-on experience to a new opportunity.
Overview
8
8
years of professional experience
Work History
Property Manager
Long Beach Self Storage
Southport, NC
06.2024 - 06.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Front Desk Receptionist
Builders FirstSource
Southport, NC
11.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Learn how to run the gate checking out customers with there material
- learn construction material
- helped other employees out with there paperwork, quotes, etc.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected Deposits and payments
Bella Cucina
Waitress, Bartender, Pizza Girl, Busser, Hostess, Day Time Manager
Southport, NC
07.2017 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
South Brunswick High School
Southport, NCSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Multi tasker
- Great with customers
- Works well with others
- Budget preparation
- Employee motivation and guidance
- Creative and adaptable
- Data entry
- Likes to stay busy
Timeline
Property Manager
Long Beach Self Storage
06.2024 - 06.2025
Front Desk Receptionist
Builders FirstSource
11.2021 - 06.2022
Bella Cucina
Waitress, Bartender, Pizza Girl, Busser, Hostess, Day Time Manager
07.2017 - 11.2021
South Brunswick High School