Kristina Stiffler
Santa Maria,United States
Summary
Dedicated administrative professional with a focus on facilitating team efficiency through effective scheduling and multi-departmental communication. Proficient in managing appointments, processing invoices, and enhancing office operations, ensuring seamless interactions among team members and clients.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Allied Beverages
Santa Maria, California
06.2022 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated scheduling and meetings across departments to enhance communication and collaboration.
- Assisted in preparing reports and presentations for internal and external stakeholders.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Liaised with vendors to secure timely delivery of supplies and services, supporting operational needs.
- Supported the onboarding process by preparing materials for new employees.
- Processed invoices and managed expense reports to maintain accurate budget tracking.
Back Office Receptionist
Smile Santa Maria Dental
Santa Maria, CA
03.2021 - 05.2021
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted incoming patients and guests professionally and provided friendly, knowledgeable assistance.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Quality Source Inspector
Zodiac Aerospace
Santa Maria, CA
07.2015 - 04.2018
- Inspections, auditing and reporting on materials, processes and products used in the construction of aircraft seat shells using measuring instruments and techniques to ensure conformance with the company’s quality standards.
- Resolved complaints and inquiries, directing calls to appropriate team members for efficient customer support.
- Served as first point of contact, scheduling appointments for prospective clients to facilitate engagement.
- Contact: Company No longer in service.
Zodiac Aerospace
Security/EH&S
Santa Maria, CA
10.2014 - 07.2015
- To ensure the security of Zodiac Aerospace buildings and their contents is maintained and the safety of Employees and authorized visitors is realized.
- To protect the fabric of Zodiac Aerospace buildings from damage by fire, flood and theft, and be the first point of contact when any problem or incident occurs, liaising with the emergency services when necessary.
- In the absence of the Team Supervisor, take over their role and responsibilities.
- Contact: Company No longer in service.
Customer Service Representative
Fusion Contact Center
Santa Maria, CA
01.2012 - 08.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Drove team revenue totals by bringing in sales.
- Acted as first point of contact and set appointments for prospective clients.
- Operated multi-line telephone system to independently handle over numerous calls each day.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments with salespeople and potential customers.
Back Office Receptionist
Options In Insurance
Norco, CA
08.2009 - 02.2011
- I provided general office support with a variety of clerical activities and related tasks.
- I was responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.
- Filing paperwork, organizing and assembling all current handbooks and bursars
- Contact: -Patricia Stiffler (714) 458-3219.
Education
Certificate of Completion - Cosmetology
Santa Maria Beauty School
Santa Maria Ca,06-2007
High School Diploma -
Santa Maria High School
06-2005
Skills
- Conflict resolution
- Works well under pressure
- Time management
- Self-motivation
- Creative
- Auditing
- Decision making
- Directing
- Filing
- Leadership
- Multi-Line Telephone Systems
- Organizing
- Documentation and reporting
- Quality assurance
- Reporting
- Safety
- Supervisory management
- Teamwork
- Task prioritization
- Customer/Client relations
- Payment processing knowledge
- Customer service
- Setting appointments
Accomplishments
- Certified Lean Six Sigma white belt.
- Trained in AS9100 and ISO9001 management systems.
- Supervised team of multiple staff members.
Timeline
Administrative Assistant
Allied Beverages
06.2022 - Current
Back Office Receptionist
Smile Santa Maria Dental
03.2021 - 05.2021
Quality Source Inspector
Zodiac Aerospace
07.2015 - 04.2018
Zodiac Aerospace
Security/EH&S
10.2014 - 07.2015
Customer Service Representative
Fusion Contact Center
01.2012 - 08.2012
Back Office Receptionist
Options In Insurance
08.2009 - 02.2011
Certificate of Completion - Cosmetology
Santa Maria Beauty School
High School Diploma -
Santa Maria High School