Kristina Wenzler
Glendale,AZ
Summary
Reliable professional with experience in customer-facing roles, office systems, and team coordination. Recognized for strong written and verbal communication, conflict resolution, and the ability to learn new tasks quickly. Focused on improving customer satisfaction and supporting smooth day-to-day operations.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Smart Stop Storage Management (formerly Argus)
Phoenix, az
09.2025 - 06.2026
- Completed move-ins, move-outs, and lease paperwork with accuracy.
- Collected rent payments and followed delinquent account procedures.
- Maintained tenant records and updated daily office files.
- Handled customer service inquiries to resolve issues effectively. and complaints in a timely manner.
- Answered phone calls and emails for reservations, billing, and account questions.
- Processed maintenance requests from tenants to ensure timely repairs. and reported facility issues to management.
- Inspected storage units, gates, and common areas for security and cleanliness.
- Supported unit tours and explained rental options to prospective tenants.
- Prepped abandoned units for auction.
Bartender
Robert Emmets Food & Spirits
Glendale, AZ
02.2020 - 06.2025
- Greeted guests and delivered friendly service in busy bar setting
- Prepared cocktails, beer, and wine as specified by patrons
- Handled cash, card payments, and POS transactions accurately
- Checked IDs and followed alcohol service policies
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Tracked and reported liquor, beer and wine sales and inventory.
- Planned and coordinated special events to increase customer engagement and revenue.
- Trained and supervised new hires.
Data Entry Operator-Decennial Operations
U.S. Department of Agriculture
Phoenix, AZ
02.2020 - 09.2020
- Accurately entered demographic information as reported by citizens on Census questionnaires into U.S. government computers
- Maintained a less than 1% error rate
- Adhered to strict attendance policies
Education
Licensure - Massage Therapy
Arizona School of Massage Therapy
Phoenix, AZ05-2015
Skills
- Conflict resolution
- Excellent written and verbal communication
- Quick learner
- Lease administration
- Customer retention strategies
- Customer service software
- Tenant records
- Rent collection
Accomplishments
- Excellence in Customer Service Award, April 2026 and May, 2026
Timeline
Assistant Manager
Smart Stop Storage Management (formerly Argus)
09.2025 - 06.2026
Bartender
Robert Emmets Food & Spirits
02.2020 - 06.2025
Data Entry Operator-Decennial Operations
U.S. Department of Agriculture
02.2020 - 09.2020
Licensure - Massage Therapy
Arizona School of Massage Therapy