Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kristine Avetisyan

Cathedral City,CA

Summary

Accomplished Department Supervisor at Alameda Care Center, adept in leadership and customer service, enhanced team productivity and customer satisfaction through effective problem-solving and staff supervision. Demonstrated excellence in HIPAA-compliant patient care at Arcadia Retirement Village, showcasing strong interactive communication skills and a commitment to workplace safety.


I worked as a CNA since November 2024. When I got my CNA license, but before then I did private caregiving.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Department Supervisor

Alameda Care Center
01.2022 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 60 employees, delegated tasks and held each employee accountable for completing assignments.

Private Elderly Caregiver

John E. Bryson
10.2014 - 03.2016


  • He was the 37th United States Secretary of Commerce
  • Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
  • Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.

Medical Technician

Arcadia Retirement Village
03.2010 - 07.2014
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.

Customer Service Representative

Department of Social Services
09.2009 - 09.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Glendale Community College
05-2028

Skills

  • Customer service
  • Workplace safety
  • Problem resolution
  • Problem-solving
  • Customer relations
  • Leadership skills
  • Time management
  • Staff supervision
  • Inventory management
  • Interactive communication skills
  • Policy enforcement
  • Stock management
  • Employee engagement
  • Recovery management
  • Team supervision
  • Leadership
  • Customer engagement

Accomplishments

  • Supervised team of 60 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Recommendations & Award from Department of Social Services
  • Became Employee of the Month several times at Arcadia Retirement Village

Languages

English
Full Professional
Armenian
Full Professional
Russian
Full Professional
Spanish
Elementary

Timeline

Department Supervisor

Alameda Care Center
01.2022 - Current

Private Elderly Caregiver

John E. Bryson
10.2014 - 03.2016

Medical Technician

Arcadia Retirement Village
03.2010 - 07.2014

Customer Service Representative

Department of Social Services
09.2009 - 09.2011

GED -

Glendale Community College

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