Kristine Dupler
East Berlin,PA
Summary
Experienced Medical Assistant with 36 years in managing administrative and clinical tasks to enhance patient satisfaction. Skilled in medical registration processes, effectively streamlining client processing. Recognized for delivering high-quality healthcare and exceptional customer service.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Hanover Family Practice Associates
Hanover, PA
09.2025 - Current
- Assisted the manager with human resources applications and credentialing of new providers to ensure compliance and effective onboarding.
- Reviewed emergency room and admission reports for accuracy
- Created accounts receivable reports to track revenue and support financial analysis.
- Audited charts for quality to maintain standards and improve patient care documentation.
Back Office Lead Medical Assistant
US Digestive Health-Carlisle
Carlisle, USA
02.2006 - Current
- Coordinated doctor office schedules to optimize appointment timing and improve patient flow.
- Resolved patient and employee complaints to foster a more positive experience.
- Handled patient and employee complaints positively, enhancing overall satisfaction.
- Responded promptly to patient inquiries via phone or email communication channels.
- Ensured compliance with HIPAA regulations related to patient privacy.
- Balanced cash and credit accounts daily, maintaining accurate financial records.
- Oversaw patient flow management throughout the day to facilitate timely service delivery.
Education
Associate's Degree - Business
Central Penn College
Summerdale, PASkills
- Medical Scheduling
- EMR systems expertise
- Medical documentation
- Insurance verification
- Telehealth visit setup
- Data entry
- Proficiency in Microsoft Word and Excel
- Time management skills
- Vital Signs
- CPR certified
- HIPAA compliance
- Customer Service
- Patient communication
- Conflict resolution
- Team leadership
- Office supply management
- Medical terminology proficiency
Timeline
Administrative Assistant
Hanover Family Practice Associates
09.2025 - Current
Back Office Lead Medical Assistant
US Digestive Health-Carlisle
02.2006 - Current
Associate's Degree - Business
Central Penn College