Kristine Rocanella
Cayce,SC
Summary
Adept at managing high-stress situations and streamlining operations, I significantly reduced costs at Aim Electronics through strategic purchasing and enhanced customer satisfaction by fostering strong relationships. Skilled in dispatch software and possessing exceptional stress tolerance, my collaborative efforts ensured seamless workflow transitions and optimized dispatch coordination. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
23
23
years of professional experience
Work History
Dispatcher
Cola Towing
11.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery driver where needed.
- Directed dispatching, routing, and tracking of many fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Purchasing
Aim Electronics
01.2001 - 11.2018
- Managed buying of electronic components, reducing costs through strategic purchasing decisions.
- Coordinated delivery and pricing for order on the books.
- Provided expert advice on capacitors and resistors, assisting customers in making informed purchasing decisions.
- Streamlined purchasing processes, reducing errors and ensuring accurate order placements.
- Streamlined operations by refining processes related to purchasing, shipping, receiving, and stocking merchandise.
Salesperson
Aim Electronics
01.2001 - 11.2018
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
High School Diploma -
Cherry Hill High School East
Cherry Hill, NJ06.1977
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
linkedin.com/in/kristine-rocanella-92706122
Shows my skills earned over the years.
swimming, travel, outdoor cafe's, music
Last year went to Paris and London I'm still not over it. Also Key West not over that one either. love to swim and have a few by the pool in the summer!!!
Timeline
Dispatcher
Cola Towing
11.2023 - Current
Purchasing
Aim Electronics
01.2001 - 11.2018
Salesperson
Aim Electronics
01.2001 - 11.2018
High School Diploma -
Cherry Hill High School East
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