Kristin ‘Tink’ Wilder

• Trained bartenders on POS procedures, drink recipes, and guest service standards.
• Monitored inventory levels and restocked bar supplies to support uninterrupted service.
• Resolved guest concerns promptly, maintaining positive service and repeat business.
• Enforced alcohol service policies and safety procedures throughout busy service periods.
• Coordinated opening and closing duties, keeping bar areas organized and ready for service.
• Supported scheduling and shift coverage, adapting staffing to meet changing demand.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
• Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
• Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
• Managed a 33-seat bar area and one drink well, ensuring seamless operations by providing backup support throughout the restaurant as needed.
• Increased staff productivity and sales by training and coaching all new bar employees, educating them on craft beer and house cocktails.
• Built strong customer relationships by delivering outstanding service with positive energy and a relatable demeanor, resulting in repeat business.
• Excelled as a motivated multi-tasker, thriving in a high-pressure, high-energy environment to maintain exceptional service standards.
• Oversaw a 100 draft beer line system and managed ordering to ensure consistent product availability and quality.

• Acted as lead bartender, corporate trainer, and shift supervisor, facilitating smooth bar and restaurant operations.

• Delivered prompt and accurate service by greeting customers, taking orders, and preparing drinks efficiently.

• Facilitated opening of 8 new stores as lead bartender and trainer, ensuring successful launches aligned with brand standards.

• Trained staff on beer, wine, spirits, proper bar etiquette, and company mission, enhancing team knowledge and guest experience.

• Supervised restaurant operations as shift supervisor, managing staff and upholding high service quality to enhance guest experience.

• Monitored guest satisfaction, resolved complaints and reinforced service standards.
• Supervised shift operations, directing team members to maintain service speed and floor coverage.

• Directed bar operations, ensuring consistent service quality, stock control, and compliance with licensing requirements.
• Managed inventory ordering, reconciled deliveries, and reduced waste through careful product rotation.
• Trained bartenders and floor staff on drink preparation, guest service, and cash handling procedures.
• Scheduled staff coverage to maintain efficient service during peak trading periods and special events.
• Oversaw all employees, managed staff scheduling, inventory, ordering, specials, and menus to ensure efficient daily operations.
• Attracted, hired, and retained a diverse team of top talent by proactively recruiting and fostering a positive work environment.
• Trained, coached, and developed staff into high-performing team members, improving service quality and retention.
• Coordinated production pricing, sales, and distribution of products to maximize profitability and streamline processes.