KRISTOPHER MANKIN

I started as a coach for In The Zone Baseball Academy, than became assistant manager in July of last year. My job entails me to book private lessons for our coaches by recruiting and calling Customers. I also deal with any issues regarding parent complaints along with head coaching two teams of my own.

• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• I started as their overnight worker/cleaner, then became a front desk associate
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
• Sanitized frequented areas and equipment using approved supplies.
• Managed guest check-in and check-out procedures, reservations and payments.
• Showed off dining areas, pool, spa and fitness center to prospective and current guests.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
• Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
• Delivered friendly and knowledgeable support to current and prospective customers.
• Encouraged guests to participate in rewards programs to promote brand loyalty.
• Responded to customer complaints, collaboratively troubleshooting to devise solutions.
• Collected trash from floors within hallways, bathrooms and work areas.
• Made guest and group reservations, processing check-ins and check-outs for customers.
• Maintained safety protocols through safe handling of equipment and chemicals.
• Transported trash and hazardous waste to appropriate disposal area.
• Responded to emergency cleaning requests to meet client expectations.

• I worked in the sports section of a Dicks Sporting Goods
• My main job was to care for the customers and make sure to take care of any of their questions
• Stocked shelves
• Took trash out

• Crew Member and handles the convenient store side as well
• I dealt with customer service along with closing both sides of the store which involved the Dunkin side and the convenient store side

• I was a manager and a cook for 2 Guys Catering which was a food truck
• We worked events such as Meadowlands Horse Track events
• Sussex County Fairetc.
• My job was to handle the grill and make sure all of the orders were being made and made to he highest qualit