Kristy Alvarez
Mayfield
Summary
Seasoned Customer Service Sales Clerk with background in both retail and call center environments. Demonstrated ability to resolve customer complaints, process sales transactions, and maintain a high level of product knowledge. Strengths include strong interpersonal skills, adaptability to various work settings, and proactive approach to boosting sales results. Previous roles have shown significant increase in customer satisfaction ratings through consistent delivery of quality service.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Sales Clerk
USPS
Fort Johnson
10.2010 - Current
- Assisted customers with inquiries about services and products.
- Processed sales transactions efficiently at point of sale.
- Managed inventory levels and restocked merchandise as needed.
- Sort and Distribute mail
- Handle customer complaints and inquiries
- Trained new staff on procedures and best practices in customer service.
- Adhered to all company policies and procedures for processing sales transactions accurately and efficiently.
- Provided excellent customer service by engaging in friendly conversations with patrons.
Education
Bachelor of Science - Human Services
SUNY Empire State College
Saratoga Springs, NY 08.2008 - 09.2013
Skills
- Customer service
- Sales transactions
- Inventory management
- Product knowledge
- Stock replenishment
- Merchandise display
- Complaint resolution
- Effective communication
- Problem solving
Timeline
Customer Service Sales Clerk
USPS
10.2010 - Current
Bachelor of Science - Human Services
SUNY Empire State College
08.2008 - 09.2013