Kristy Francis
SPRING,TX
Summary
Accomplished Store Director at Saks Fifth Ave. Off 5th, adept in business development and people management. Demonstrated success in exceeding targets through strategic planning and sales leadership. Enhanced product visibility and customer loyalty by optimizing store operations and merchandise planning. Skilled in team motivation and leadership, significantly improving team performance and brand awareness.
Overview
36
36
years of professional experience
Work History
Store Director
Saks Fifth Ave. Off 5th
03.2003 - 10.2024
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
Divisional Sales Manager
Macy's
04.1996 - 03.2003
Assistant Manager
Foleys
04.1989 - 04.1996
Education
High School Diploma -
Northland Christian High School
Pontiac, MISkills
- Sales Leadership
- Business Development
- People Management
- Store operations
- Strategic Planning
- Merchandise planning
- Sales Promotions
- Team Building and Leadership
- Store Merchandising
- Team motivationTeam leadership and coaching
Accomplishments
-Ran the largest volume store in the Texas/Nevada region.
-Had #1 internal promotes to both Assistant Store Director's and Store Director's.
-Store always executed new merchandising directives seasonally to above company standards. Cypress store photos were used for examples to the entire company.
-Steadily ran at company trend with an overall better then company performance year after year.
Timeline
Store Director
Saks Fifth Ave. Off 5th
03.2003 - 10.2024
Divisional Sales Manager
Macy's
04.1996 - 03.2003
Assistant Manager
Foleys
04.1989 - 04.1996
High School Diploma -
Northland Christian High School
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