Kristy Mayton
Murphy,NC
Summary
Detail-oriented Pharmacy Technician with many years of success in preparing medications and maintaining the retail pharmacy daily workflow. Proficient in managing inventory, performing supply audits, and maintaining meticulous records. Committed to upholding highest standards of quality control and patient confidentiality.
Overview
7
7
years of professional experience
Work History
Lead Pharmacy Technician
Walmart
Murphy, NC
08.2017 - Current
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Advised physicians on proper dosages and forms of medicines based on individual needs.
- Maintained accurate patient records and updated prescription information as needed.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Established and updated patient profiles, medications and insurance details.
- Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Ordered supplies and restocked shelves when necessary.
- Developed and maintained positive relationships with patients and healthcare providers.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Assisted in the development and implementation of pharmacy services.
- Trained new technicians in pharmacy procedures and customer service.
- Operated cash registers to accept payments from customers.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Monitored controlled substances inventory and maintained compliance with regulations.
- Maintained proper storage and security conditions for drugs.
- Tracked medication usage trends in order to identify potential areas for improvement.
- Monitored staff productivity levels and provided guidance when needed.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Organized and led team meetings to discuss workflow improvements and challenges.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Entered prescription information into computer databases.
- Assisted in the development of immunization programs and policies.
- Provided education to patients and families regarding immunizations.
- Collected data on vaccine administration from various sources for analysis purposes.
- Maintained accurate documentation of all immunizations administered.
- Prepared and maintained storage areas for vaccines according to regulations.
- Collaborated with other healthcare professionals to develop effective strategies for increasing immunization rates.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Administered flu and immunizations.
Education
Associate of Arts - General Studies
Brandman University
Irvine, CA10-2020
Skills
- Pharmacy and customer records management
- Proper labeling procedures
- HIPAA
- Drug storage procedures
- Drug inventory control
- Point of sale systems proficiency
- Patient confidentiality
- Pharmaceutical calculations
- Staff development
- Updating medication histories
- FDA and HIPAA compliance
- Sterile technique
- New hire onboarding
- Team collaboration
- Problem-solving skills
- Insurance billing
- Inventory control
- Regulatory compliance
- Pharmacy operations management
- Troubleshooting malfunctioning equipment
- Advanced math skills
- Medication dispensing
- Prescription processing
- Workflow optimization
- Insurance verification
- Drug utilization review
- Compounding techniques
- Quality assurance and control
- Order verification
- Pharmacy operations
Timeline
Lead Pharmacy Technician
Walmart
08.2017 - Current
Associate of Arts - General Studies
Brandman University