KRISTY SWANEY

• Developed strong communication skills while interacting with diverse groups of riders daily.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Increased repeat business through exceptional customer service, resulting in numerous positive reviews on rideshare platform.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Built rapport with passengers through engaging conversations, fostering sense of trust and reliability in service delivery.
• Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
• Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
• Observed passengers during their journey and reported any suspicious behavior.
• Planned routes based on knowledge of local areas, GPS information, and customer preferences.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
• Worked productively with customers to meet order requirements and service expectations.
• Increased customer satisfaction by providing timely and efficient grocery shopping services.
• Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
• Managed 10-12 shopping completions daily.

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• Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
• Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

• Using Govt. Issued iPhone canvassed neighborhoods, apartment complexes, to completed household to collect information of each family member for census assignment with daily case list.
• Calculated number of successful case list census completed throughout though out the day
• Findings automatically sent to supervisor once report was submitted.

• Improved customer satisfaction by promptly addressing and resolving technical issues.
• Conducted regular follow-ups with customers to confirm resolutions were effective and satisfactory.
• Supported sales teams by providing technical expertise during product demonstrations, increasing customer confidence and trust in company's offerings.
• Submitted Account Executives ISP and Internet orders.

• Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
• Answered over customer telephone calls promptly to avoid on-hold wait times daily.
• Followed HIPPA Guidelines refilling scripts, solved billing issues.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Managed over 60 calls daily.