Kristy Whitman
Toronto,OH
Summary
Dynamic sales professional with proven strengths in customer engagement, lead generation, and relationship building. Committed to driving sales growth through effective communication and negotiation.
Overview
21
21
years of professional experience
Work History
Telemarketer
Telespectrum
Steubenville, OH
09.2000 - 07.2021
- Conducted outbound calls to generate leads and promote services.
- Developed rapport with potential clients to enhance customer engagement.
- Utilized CRM software to track interactions and manage client information.
- Collaborated with team members to refine sales scripts and improve pitch effectiveness.
Softlines Manager
Kmart, Sears Holding
Weirton, WV
03.2016 - 05.2019
- Led softlines merchandising strategies to optimize product placement and enhance customer experience.
- Directed inventory management processes, ensuring accurate stock levels and timely replenishment.
- Trained and mentored team members on best practices for softlines sales and customer service.
- Implemented promotional campaigns to increase sales volume and drive seasonal trends in softlines.
STNA
the Laurels of Steubenville
Steubenville, OH
03.2014 - 05.2018
- Documented patient progress and care activities in electronic health records consistently.
- Collaborated with interdisciplinary team to develop personalized care plans for residents.
- Trained new staff on care procedures, fostering a culture of teamwork and efficiency.
- Implemented infection control practices, contributing to a safer environment for residents and staff.
STNA
Lancia Villa Royale
Steuben, ME
02.2011 - 03.2013
- Provided compassionate care and support to residents, enhancing their quality of life.
- Assisted with daily living activities, ensuring comfort and dignity for all patients.
- Monitored vital signs and reported changes to nursing staff promptly.
- Administered prescribed medications accurately under supervision of nursing professionals.
Data Entry Clerk
First Data
Toronto, OH
02.2000 - 07.2004
- Processed large volumes of data with high accuracy using advanced database management systems.
- Maintained meticulous records and ensured compliance with company data entry standards.
- Developed streamlined procedures to enhance data retrieval efficiency across departments.
- Trained and mentored junior staff on best practices for data entry and quality assurance.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ06.2028
High School Diploma -
Edison High School
Richmond, OH05.1999
Skills
- Customer service
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
- Negotiation and persuasion
- Data entry
- Verbal and written communication
- Sales proficiency
- Goal oriented
- Product sales
- Complaint resolution
- Lead generation
- Attention to detail
- Outbound calling
- Results-driven
- MS office
- Relationship building
- Script reading
- Scripted calls
- Professional communication
- Documentation and reporting
- Lead management
- Sales support
- Stress tolerance
Timeline
Softlines Manager
Kmart, Sears Holding
03.2016 - 05.2019
STNA
the Laurels of Steubenville
03.2014 - 05.2018
STNA
Lancia Villa Royale
02.2011 - 03.2013
Telemarketer
Telespectrum
09.2000 - 07.2021
Data Entry Clerk
First Data
02.2000 - 07.2004
Bachelor of Science - Business
University of Phoenix
High School Diploma -
Edison High School