Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Krystal Brockway
Louisville,Kentucky
Summary
Overview
8
years of professional experience
Work History
Roosters
Server
05.2021 - Current
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Chewy Pharmacy
Pharmacy Technician
08.2020 - 05.2021
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Solved customer problems over the telephone by providing assistance with placing orders, navigating systems and locating items.
Masterson’s Catering
Caterer
02.2019 - 03.2020
Job overview
- Set up and disassembled food service stations, equipment and furniture per contract specifications
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction
- Fostered enjoyable event atmosphere through friendly guest interactions.
Dillard's
Sales Associate
12.2016 - 11.2018
Job overview
- Engaged with customers to effectively build rapport and lasting relationships
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Jefferson Community And Technical CollegeLouisville, Kentucky
Associate In Arts from Business Administration
12.2018
University Overview
Atherton High SchoolLouisville, KY
05.2016
University Overview
Skills
- Customer Relations
- Sales expertise
- Creative problem solving
- Building rapport
- Attention to Detail
Timeline
Server
Roosters
05.2021 - Current
Pharmacy Technician
Chewy Pharmacy
08.2020 - 05.2021
Caterer
Masterson’s Catering
02.2019 - 03.2020
Sales Associate
Dillard's
12.2016 - 11.2018
Jefferson Community And Technical College
Associate In Arts from Business Administration
Atherton High School
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