Krystal Ladd
Punta Gorda,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Coastal Dermatology
12.2023 - Current
- Assisted physicians with routine and clinical procedures, collecting specimens, surgeries, including but not limited to preparing operating room and sterilizing instruments.
- Educated patients on relevant treatments, medications and usage and procedural aftercare.
- Performed medical records management, including filing, organizing and scanning documents. Called and faxed pharmacies to submit prescriptions and refills. Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans. Scheduled appointments and distributed sample pharmaceuticals as prescribed.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Participated in ongoing professional development opportunities to stay current on industry advancements and best practices in dermatology care.
Account Specalist
Cintas fire national accounts
06.2022 - 12.2024
- Set up new customer accounts and updated existing profiles with latest information.
- Negotiated contract terms and conditions for productive customer and supplier accounts.
- Managed multiple accounts simultaneously.
- Facilitated smooth onboarding process for new clients by effectively communicating expectations for both parties and requirements throughout the transition period.
- Conducted thorough analysis of client accounts, identifying opportunities for growth and improvement.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts through regular communication and proactive problem-solving efforts.
Front Office Receptionist
CHAPMAN Insurance Group
02.2019 - 05.2022
- Interacted with customers by phone, email, or in-person.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Provided clerical support by copying, faxing, and filing documents. Sorted, received, and distributed mail correspondence between departments and personnel and handled incoming and outgoing package deliveries.
- Trained new team members on company procedures, customer service and issue resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Operated multi-line telephone system to answer and direct high volume of calls.
Medical Lab Assistant
Southwest Florida Pain Center
01.2017 - 02.2019
- Enhanced patient care by maintaining accurate records of lab results and communicating with medical professionals.
- Maintained a clean work environment by following strict sanitation protocols reducing the risk of contamination or cross-contamination between samples.
- Adapted quickly to changing demands by effectively managing multiple tasks while maintaining a high level of quality control.
- Participated in internal audits ensuring compliance with regulatory standards including CLIA, CAP, OSHA regulations within the clinical laboratory setting.
Preschool Teacher
Rainbow’s End Preschool
10.2015 - 01.2017
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students. Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Organized and supervised large and small group activities.
Education
Bachelor of Science - Psychology
State College of Florida, Manatee-Sarasota
Venice, FL07.2025
High School Diploma -
01.2013
Skills
- Customer Service
- Training
- Documentation and Reporting
- Project Coordination and Management
- Account Management
- Client Interactions and Relations
- Microsoft Office
- Spreadsheet Tracking
- Data Entry
References
Morgan Lowry (239) 785 - 8348
Tom Fortner ( 941) 356 - 2449
Jason Hollerback (239) 220 - 7098
Jerry Dufreine (239) 440 - 4176
Brittany Lorino (3520 566 - 0712
Danielle Simons (217) 430 - 8491
Certification
- CDT - Certified Dermatology Tech - 2024
Timeline
Medical Assistant
Coastal Dermatology
12.2023 - Current
Account Specalist
Cintas fire national accounts
06.2022 - 12.2024
Front Office Receptionist
CHAPMAN Insurance Group
02.2019 - 05.2022
Medical Lab Assistant
Southwest Florida Pain Center
01.2017 - 02.2019
Preschool Teacher
Rainbow’s End Preschool
10.2015 - 01.2017
Bachelor of Science - Psychology
State College of Florida, Manatee-Sarasota
High School Diploma -
- CDT - Certified Dermatology Tech - 2024
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