Krystal McClanahan
Christiana,TN
Summary
Experienced in achieving consistent results with a determined and disciplined approach to handling leasing needs. Driven and hardworking leader with a demonstrated record of success in team leadership and operations management. Familiar with documentation, reporting and compliance requirements.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Vintage Blackman Apartments
Murfreesboro, Tennessee
10.2022 - Current
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Participated in community events promoting the rental properties available at the location.
- Collected monthly assessments, rental fees, deposits and payments.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Checked common areas regularly to keep neat, clean and free of debris.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Leasing Consultant
MMC Properties Management and Marketing Concepts
Murfreesboro, Tennessee
04.2022 - 10.2022
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
Property Manager
Gross Residential
Lebanon, TN
07.2020 - 04.2022
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Monitored and documented delinquencies and other forms of income.
- Prepared and submitted reports to supervisor.
- Handled resident complaints and expedited maintenance requests.
- Conducted apartment tours for potential tenants and answered questions about property.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Educated clients on lease and rental agreements.
- Answered telephones to assist customers and resolve issues.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in Onesite.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
Leasing Consultant (Multi-site)
Gross Residential
Murfreesboro, TN
01.2017 - 07.2020
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Maintained accurate records of correspondence with and from tenants.
- Detailed application requirements and answered questions from prospective tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Tracked leads using RM and Onesite software and followed up with interested parties.
- Checked rental eligibility by following company's verification process.
- Experienced in dealing with new construction and luxury apartments.
Educational Engineer
Learning Zone
Murfreesboro, TN
01.2016 - 01.2017
- Introduced groups of 20 toddlers to multisensory activities through music, dance and stories to encourage exploration and spark curiosity.
- Kept records of over 20 students' progress, detailing behavioral, emotional, academic and social growth.
- Observed children to record development.
- Developed and enforced positive strategies to encourage good behavior.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Implemented hands-on, play-based strategies for experiential learning.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Education
GED -
Riverdale High School
Murfreesboro, TN05.2007
Some College (No Degree) - Nursing
Motlow State Community College
Smyrna, TNSkills
- Multi-family property management
- Fair housing mandates
- Data management
- Knowledge of leasing and market conditions
- Organization
- Multitasking
- Troubleshooting
- Conflict resolution
Timeline
Assistant Property Manager
Vintage Blackman Apartments
10.2022 - Current
Leasing Consultant
MMC Properties Management and Marketing Concepts
04.2022 - 10.2022
Property Manager
Gross Residential
07.2020 - 04.2022
Leasing Consultant (Multi-site)
Gross Residential
01.2017 - 07.2020
Educational Engineer
Learning Zone
01.2016 - 01.2017
GED -
Riverdale High School
Some College (No Degree) - Nursing
Motlow State Community College