Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal McNutt

Burleson,TX

Summary

Detail-oriented patient care coordinator with over four years of experience in high-volume call center management. Proven ability to streamline processes and enhance patient interactions, resulting in improved service quality and operational efficiency.

Overview

11
11
years of professional experience

Work History

Patient Care Coordinator

Asembia
Livingston, NJ
10.2022 - Current
  • Addressed patient inquiries to support clinical staff and improve service quality.
  • Created welcoming atmosphere for patients, families, and staff through exceptional customer service.
  • Managed high-volume call center operations while multitasking and prioritizing tasks effectively.
  • Coordinated calls regarding medical and pharmacy benefits to streamline processes.

Pharmacy Technician

Loucas-Karnoupakis Enterprises
Chester, WV
07.2015 - 03.2022
  • Accurately processed and filled prescriptions to address diverse patient needs.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Operated pharmacy software to streamline prescription management and maintain accurate records.
  • Collaborated with technicians and pharmacists to prioritize and complete orders, improving workflow efficiency.
  • Resolved customer complaints effectively, enhancing patient satisfaction.
  • Trained new staff on procedures and pharmacy protocols for compliance.

Education

GED -

John D Rockefeller Career Center
New Cumberland, WV
06-2000

Skills

  • Patient care coordination
  • Patient scheduling
  • Prescription processing
  • Healthcare software proficiency
  • Care coordination
  • Time management
  • Conflict resolution
  • Patient advocacy

Timeline

Patient Care Coordinator

Asembia
10.2022 - Current

Pharmacy Technician

Loucas-Karnoupakis Enterprises
07.2015 - 03.2022

GED -

John D Rockefeller Career Center
Krystal McNutt