Krystal Smith
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Caregiver, Special Needs
North Shore Comfort Keepers
Chicago, IL
02.2022 - Current
- Provided personalized care and support to individuals with special needs, enhancing daily living skills.
- Assisted clients in communication and social interaction, fostering independence and confidence.
- Monitored client progress and behaviors, reporting changes to healthcare professionals for effective intervention.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
Call Center Agent
Illinois Tollway Call Center
Chicago, IL
03.2018 - 10.2021
- Managed high-volume inbound calls while maintaining exceptional customer service standards.
- Resolved customer inquiries by utilizing problem-solving skills and product knowledge effectively.
- Documented call interactions accurately in CRM systems to ensure seamless follow-up actions.
- Trained new team members on call handling protocols and best practices for customer engagement
- Processed high-volume transactions efficiently, ensuring timely and accurate payment processing.
Customer Service Executive
Sitel
Remote
12.2017 - 10.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
Customer Service Specialist
Rare Corporations
Chicago, IL
03.2014 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier
Macy's
Chicago, IL
06.2013 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Specialist
United Marketing Group
Schaumburg, IL
04.2008 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
GED
09.2004
Skills
- Customer Service
- Data Entry
- Inbound & Outbound Calling
- Attention to Detail
- Typing Proficiency (55 WPM)
- Microsoft Office Suite
- Effective Written & Verbal Communication
- Time Management
Timeline
Caregiver, Special Needs
North Shore Comfort Keepers
02.2022 - Current
Call Center Agent
Illinois Tollway Call Center
03.2018 - 10.2021
Customer Service Executive
Sitel
12.2017 - 10.2020
Customer Service Specialist
Rare Corporations
03.2014 - 01.2017
Cashier
Macy's
06.2013 - 07.2014
Customer Service Specialist
United Marketing Group
04.2008 - 02.2012
GED