Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Krystal Underwood

Rio Rancho

Summary

Dynamic professional with extensive experience in customer service and coaching, notably at BBVA Compass. Proven ability to foster strong relationships and enhance team performance through effective communication and mentoring. Skilled in financial reporting and compliance adherence, consistently delivering exceptional results while maintaining a focus on customer satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Rideshare Driver

Lyft And Uber
03.2020 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Snowboard Coach

Purgatory Snowboard Team
12.2024 - 04.2025
  • Mentored athletes on goal-setting, time management, and mental preparation techniques for optimal performance in competitions.
  • Championed a positive, inclusive environment where athletes of diverse backgrounds felt welcomed, supported, and motivated to achieve their goals.
  • Developed strong relationships with athletes, parents, and other coaches to ensure effective communication and collaboration in reaching shared objectives.
  • Increased team cohesion through facilitating team-building exercises and fostering a supportive environment.
  • US Snowboarding Association Certified

Triathlon Coach

Wild Horse Endurance Sports
06.2018 - 01.2025
  • Provided ongoing technical guidance on equipment selection, maintenance, adjustment for maximum efficiency during competition events.
  • Enhanced athlete performance by developing personalized training plans and monitoring progress.
  • Optimized training outcomes through regular communication and collaboration with other coaches, nutritionists, and sports professionals.
  • Conducted thorough evaluations of each athlete''s strengths, weaknesses, goals, and priorities to create individualized coaching approaches.

Senior Financial Sales Advisor

BBVA Compass
04.2010 - 08.2013
  • Fostered strong ties with customers through continual communication and exceptional care.
  • Collaborated with colleagues to develop creative solutions for complex financial issues faced by clients.
  • NMLS Certified and Registered
  • NM Life and Health Insurance Certified
  • Bank Officer: in charge of opening, operating and financial procedures and approval
  • Notary Public
  • Interim Branch Manager: Mentored junior staff members, fostering an environment of professional development and continuous learning.

Customer Service Coordinator

BBVA Compass
04.2009 - 08.2011
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Head of Branch Fraud Prevention Training
  • Dual Control Officer for Vault and Key access.
  • Coordinated order processing, shipping, and delivery of cash shipments
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained efficiency to shorten waiting periods for clients.
  • New Hire Trainer for metro area, traveling between multiple branches.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions

Head Vault Teller

Compass Bank
03.2007 - 04.2009
  • Enhanced customer satisfaction by efficiently processing daily transactions and addressing inquiries.
  • Served as a reliable point of contact for colleagues seeking guidance on complex transactions or policy questions.
  • Efficiently handled high-volume transactions during peak times, ensuring excellent customer service standards were upheld consistently.
  • Balanced multiple responsibilities including supervising staff, reconciling accounts, auditing procedures while anticipating potential bottlenecks.

Teller

Compass Bank
08.2005 - 01.2007
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

No Degree - Accounting And Finance

Kaplan University
Davenport, IA

High School Diploma -

Melrose High School
Melrose, NM
05-2003

No Degree - CISCO Computer Networking

Clovis Community College
Clovis, NM
01-2003

Skills

  • Customer service
  • Detail-oriented
  • Coaching and mentoring
  • Professionalism
  • Dispute management
  • Compliance adherence
  • Financial reporting
  • Records management
  • Data verification
  • Compliance requirements
  • Branch operations
  • Transaction processing

Accomplishments

Ironman Triathlete

Marathon Swimmer

Marathon Runner

Competitive Snowboarder National Champion in Several Disciplines

Certification

  • NM Life and Health License - 2013
  • Notary Public
  • NMLS Mortgage
  • Certified Snowboard Coach, US Ski and Snowboard Association - 2024/Current
  • Certified Long Course Triathlon Coach, Iroanman

Languages

English

Timeline

Snowboard Coach

Purgatory Snowboard Team
12.2024 - 04.2025

Rideshare Driver

Lyft And Uber
03.2020 - Current

Triathlon Coach

Wild Horse Endurance Sports
06.2018 - 01.2025

Senior Financial Sales Advisor

BBVA Compass
04.2010 - 08.2013

Customer Service Coordinator

BBVA Compass
04.2009 - 08.2011

Head Vault Teller

Compass Bank
03.2007 - 04.2009

Teller

Compass Bank
08.2005 - 01.2007

No Degree - Accounting And Finance

Kaplan University

High School Diploma -

Melrose High School

No Degree - CISCO Computer Networking

Clovis Community College

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