Krystalynn Garcia
Wood River,NE
Summary
Adept at managing high-stress situations, demonstrated during tenure at Boss Shop, I excel in utilizing dispatch software and stress tolerance to enhance operational efficiency. My proactive approach in conflict resolution and data entry precision significantly improved customer loyalty and streamlined dispatching procedures, showcasing a commitment to excellence and results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Boss Shop
03.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Customer Service Representative
Principal Financial Services
03.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Health Systems
Hastings College
Hastings, NE06.2016
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
Certification
- Dispatcher, NextLevel Logistics - 1 week
Timeline
Dispatcher
Boss Shop
03.2024 - Current
Customer Service Representative
Principal Financial Services
03.2019 - 03.2020
Bachelor of Arts - Health Systems
Hastings College
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