Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Krystle Flores

San Bernardino,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Crew Member

Mcdonalds
09.2022 - 09.2023
  • Responsibilities of our service crew team members include greeting and welcoming our guests, accurately taking and serving orders of our delicious world-famous food and beverages, and keeping our workspace and our guest service area neat and clean
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.

Courier

Elite HR Staffing
04.2022 - 08.2022
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Verified package information to check for accuracy and completeness.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Obtained signatures for delivery documents and packages.
  • Managed delivery route for optimal use of time and fuel.
  • Followed company policies and procedures during shift.

Package Handler

Fedex
10.2021 - 03.2022
  • Responsible for scanning and loading packages into trailers in efficient manner
  • Safely handle fragile or hazardous products while loading and unloading packages
  • Prepare warehouse for deliveries by cleaning and organizing packages to insure isles and walkways are clear of obstructions.
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed verbal and written instructions to properly move and ship products.

Call Center Rep/ Equipment Sales Manager

Tri County Dental Supply
10.2016 - 09.2017
  • Responsible for promoting and generating dental equipment sales, products and services by regularly contacting dentist within my territory
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Work closely with other sales professionals to identify, qualify, and close equipment sales
  • Equipment Sales Specialists initiate and manage new and remodeled dental office design projects as well as coordinate equipment installations
  • Answer phone calls and maintain the day to day task.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

Associate of Applied Science - Health Information Technology

ITT Technical Institute
San Bernardino, CA
08.2011

Skills

  • Microsoft Office
  • Excel
  • Communication
  • Problem Solving
  • Leadership
  • Time Management
  • Product Upselling
  • Customer Service
  • Call Control
  • Technical Support
  • Customer Communications

Volunteer Experience

  • Magnolia Rehab, Medical Records Externship, Riverside, CA, Prepping paper charts for scanning, Scanning medical records and reviewing for accuracy, Auditing patient's Activity of Daily Living and Medication Administration Record, Protecting security of medical records to ensure confidentiality is maintained (HIPAA)
  • Redlands Healthcare Center, Medical Records/ Advanced Coding Externship, Redlands, CA, Checking appropriateness of requests and copying records as necessary, Certifying that all transcribed reports are in the patient's medical records in a timely manner, Assembling patients' health information, Protecting security of medical records to ensure confidentiality is maintained (HIPAA), Coding inpatient records and ensuring that the diagnosis codes are correct and reflect the face sheets accordingly

References

  • Vanessa Camiro, 909-734-0615
  • Victoria Valenzuela, 909-936-5430

Timeline

Crew Member

Mcdonalds
09.2022 - 09.2023

Courier

Elite HR Staffing
04.2022 - 08.2022

Package Handler

Fedex
10.2021 - 03.2022

Call Center Rep/ Equipment Sales Manager

Tri County Dental Supply
10.2016 - 09.2017

Associate of Applied Science - Health Information Technology

ITT Technical Institute

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Krystle Flores