Krystle Rhoads
Tuckerton
Summary
Sales Representative with a decade of experience consistently exceeding sales targets and enhancing customer satisfaction. Proven track record in building strategic relationships and resolving issues efficiently, resulting in improved client retention and loyalty, while leveraging analytics to optimize product offerings and service delivery.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Customer Service Representative
New York Life
NYC
07.2025 - 12.2025
- Delivered exceptional customer service by addressing policy inquiries, account updates, and general insurance questions via phone and email, enhancing client satisfaction.
- Resolved customer concerns efficiently and professionally, delivering a positive client experience.
- Utilized CRM systems to document customer interactions and manage follow-ups, streamlining daily operations.
- Collaborated with team members to provide timely, accurate service and meet customer needs.
- Ensured accuracy of customer records while maintaining confidentiality and compliance with company policies, supporting data integrity.
Retail Banker II
TD Bank
Tuckerton
03.2023 - 07.2025
- Built and maintained strong customer relationships by identifying financial needs and recommending appropriate banking products and services.
- Cross-sold banking products, including credit cards, loans, and digital banking services, contributing to branch sales goals.
- Opened and serviced checking, savings, business, and retirement accounts while ensuring compliance with banking regulations and policies.
- Processed deposits, withdrawals, loan payments, cashier's checks, and other financial transactions accurately and efficiently.
- Verified customer identification and documentation to comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements.
- Resolved customer concerns professionally, enhancing customer satisfaction and retention.
- Educated customers on online banking, mobile banking, and fraud prevention to improve their overall banking experience.
- Balanced cash drawer daily with accuracy, adhering to internal controls and security procedures.
Store Manager
Mavis Discount Tire
Tuckerton
04.2016 - 03.2023
- Exceeded sales targets by implementing tailored customer engagement strategies, driving substantial growth in new account acquisitions.
- Trained sales staff on effective closing techniques, leading to higher conversion rates and increased customer satisfaction.
- Built strong customer relationships through attentive service, fostering loyalty and enhancing client retention rates.
- Fostered strong relationships with clients, enhancing trust and loyalty while driving repeat business and referrals.
- Resolved customer inquiries efficiently, enhancing satisfaction and reducing response time.
- Analyzed customer feedback to refine product offerings, resulting in improved service satisfaction scores.
- Fostered team-oriented environment, improving communication among staff and enhancing service delivery.
- Collaborated with cross-functional teams to streamline operations, improving efficiency.
- Developed training programs for new hires, enhancing team performance and morale.
Education
Some College (No Degree) - Business
Tidewater Community College
Chesapeake, VASkills
- Client relationship management
- Customer engagement strategies
- CRM software
- Sales strategies
- Transaction processing
- Policy compliance
- Customer data management
Certification
- Notary Public
- NJMVC- Certified
Timeline
Customer Service Representative
New York Life
07.2025 - 12.2025
Retail Banker II
TD Bank
03.2023 - 07.2025
Store Manager
Mavis Discount Tire
04.2016 - 03.2023
Some College (No Degree) - Business
Tidewater Community College