Summary
Overview
Work History
Education
References
Timeline
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Kurt Biggers

Los Angeles,CA

Summary

Communicative Premises Technician with excellent mathematics and communication skills. Gifted at quickly and accurately diagnosing problems. Committed to educating customers on the use and scope of services and ensuring quality work is performed. Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

Overview

25
25
years of professional experience

Work History

Premises Technician

AT&T
Los Angeles, CA
09.2015 - 11.2022
  • Positioned and terminated cables and wiring.
  • Worked with hand tools, power tools and heavy equipment.
  • Troubleshot copper and fiber optics equipment, tracing faults and completing skilled repairs.
  • Followed up with customers to ensure quality work.
  • Efficiently repaired and installed equipment.
  • Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Measured, cut, spliced and installed wires and cables.
  • Installed network interface devices and rearranged inside wiring.

Field Service Technician

AT&T
Fort Worth, TX
03.2002 - 09.2015
  • Performed troubleshooting on electronic circuits and systems.
  • Calibrated instruments according to established procedures.
  • Maintained customer records and updated software applications as required.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
  • Kept up-to-date knowledge of industry trends, regulations, safety standards.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.

Customer Service Representative

AT&T
Fort Worth, TX
07.1997 - 03.2002
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Los Angeles City College
Los Angeles, CA

References

References available upon request.

Timeline

Premises Technician

AT&T
09.2015 - 11.2022

Field Service Technician

AT&T
03.2002 - 09.2015

Customer Service Representative

AT&T
07.1997 - 03.2002

High School Diploma -

Los Angeles City College

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Kurt Biggers