Kurtis Marquardt
McMinnville ,OR
Summary
Dynamic professional with extensive experience in property and hospitality management, notably at Grape Expectations Management. Excelled in enhancing customer experiences and operational efficiency, evidenced by increased tasting room sales and superior property upkeep. Skilled in property inspections and customer service, demonstrating a keen ability to address and solve challenges proactively.
Overview
8
8
years of professional experience
Work History
Property Manager
Grape Expectations Management
02.2020 - Current
- Handled guest complaints promptly and appropriately, calling in repairmen, and other support services as needed.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
- Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
Sales Associate
Saffron Fields, K&M Winery, Sokol Blosser Winery
05.2017 - 02.2020
- Part time sales associate at various area wineries.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Office Manager
Cana's Feast Winery
05.2017 - 11.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed payroll and shipping compliance for a small winery.
Tasting Room Manager
Elizabeth Chambers Cellar
08.2016 - 05.2017
- Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
- Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
- Increased tasting room sales through effective upselling techniques and promoting wine club memberships.
Education
Bachelor of Arts - History, Secondary Social Studies Education
Colorado State University
Fort Collins, CO12-2005
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Booking management
- Local regulations compliance
Timeline
Property Manager
Grape Expectations Management
02.2020 - Current
Sales Associate
Saffron Fields, K&M Winery, Sokol Blosser Winery
05.2017 - 02.2020
Office Manager
Cana's Feast Winery
05.2017 - 11.2017
Tasting Room Manager
Elizabeth Chambers Cellar
08.2016 - 05.2017
Bachelor of Arts - History, Secondary Social Studies Education
Colorado State University
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