Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyandra West

Houston,TX

Summary

Adaptable and detail-oriented customer service representative with expertise in managing inquiries and appointments. Strong time management and organizational skills contribute to exceptional customer experiences and operational efficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Foot and Ankle Centers of Texas
04.2025 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Managed appointment scheduling, ensuring optimal patient flow and efficient use of resources.
  • Educated patients on treatment plans, enhancing understanding and compliance with medical recommendations.
  • Supported customers through chat and email, achieving typing speed of 40 wpm.
  • Recorded meticulous details of customer interactions enabling effective follow-up when required.

Sales Advisor

Zara
09.2023 - 05.2025
  • Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and repeat business.
  • Trained new staff on sales techniques, product knowledge, and company policies to enhance team performance.
  • Analyzed customer feedback to identify trends and suggest improvements for store operations and offerings.
  • Conducted regular product demonstrations to educate customers about features and benefits, increasing sales engagement.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.

Sales Advisor

Savage X Fenty
10.2021 - 09.2023
  • Assisted customers in selecting products and provided personalized recommendations based on preferences.
  • Managed inventory, ensuring accurate stock levels and timely replenishment of merchandise.
  • Utilized POS system to process transactions efficiently while maintaining a high level of customer service.
  • Collaborated with team members to create engaging visual merchandising displays that enhanced product visibility.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.

Education

Houston Community College
Houston, TX
05.2028

Skills

  • Time Management
  • Microsoft Office Suite
  • Organized & Detail Oriented
  • Ability to Multitask
  • Adaptability
  • Customer Satisfaction
  • Zendesk, Salesforce, & More
  • Problem resolution

Timeline

Customer Service Representative

Foot and Ankle Centers of Texas
04.2025 - Current

Sales Advisor

Zara
09.2023 - 05.2025

Sales Advisor

Savage X Fenty
10.2021 - 09.2023

Houston Community College
Kyandra West