Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyla Barton

Cincinnati,OH

Summary

Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Technician boasting expertise in effective problem-solving and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Eligibility Technician

Hamilton County JFS
Cincinnati, OH
05.2021 - Current
  • Monitored pending applications for compliance with deadlines and follow-up actions as needed.
  • Maintained positive working relationship with fellow staff and management.
  • Adhered strictly to confidentiality standards when handling sensitive client information.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Collaborated with other departments to ensure timely resolution of client requests.
  • Answered questions and responded to inquiries to deliver high level of service to consumers.
  • Attended training sessions as needed to stay abreast of changes in policies or procedures.
  • Entered client information and files into databases for further review and tracking.

Assistant Manager

Planet Smoothie
West Chester, OH
03/10/18 - 05/10/21
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Education

Bachelor of Science - Commerce

Miami University
05-2021

Skills

  • Documentation and Paperwork
  • Program Understanding and Advisement
  • Effective Communication Skills
  • Knowledgeable in Ohio Benefits system
  • Recordkeeping and Data Input
  • Eligibility Determination for Public Assistance programs
  • Staff Training and Development

Timeline

Eligibility Technician

Hamilton County JFS
05.2021 - Current

Assistant Manager

Planet Smoothie
03/10/18 - 05/10/21

Bachelor of Science - Commerce

Miami University

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Kyla Barton